IT Support Specialist: End-to-End Help & Asset Management

RMA CONTRACTS PTE. LTD.; Singapore; On-site; SGD 29,000 - 36,000; Full time

Benefits offered by this job

Yearly Bonus

18 Days Annual Leave

Job summary

RMA CONTRACTS PTE. LTD. in Singapore is seeking an IT Support Specialist to troubleshoot end-to-end, monitor service levels, and support both internal and outsourced IT service partners. You will manage assets, accounts, hardware tokens, and onboarding on day one, while contributing to data reporting, audits, and governance.

This contract role offers structured hours, a competitive monthly salary, and additional annual leave benefits as part of the project’s terms.

Qualifications

• Diploma in IT / Computing / Engineering or ITE Certificate
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Responsibilities

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills

IT knowledge

Excel

ITIL knowledge

Education

Diploma in IT / Computing / Engineering or ITE Certificate

Job description

RMA CONTRACTS PTE. LTD. in Singapore is seeking an IT Support Specialist to troubleshoot end-to-end, monitor service levels, and support both internal and outsourced IT service partners. You will manage assets, accounts, hardware tokens, and onboarding on day one, while contributing to data reporting, audits, and governance.

This contract role offers structured hours, a competitive monthly salary, and additional annual leave benefits as part of the project’s terms.