End-User IT Support Specialist | ITSM & Onsite

STARHUB LTD.; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

STARHUB LTD. is seeking an IT support professional to provide desktop and end-user support across corporate offices and client locations in Singapore. The role involves maintaining SOE standards, managing hardware assets, and delivering Level 2 support both onsite and remotely.

You will work with ITSM processes, develop SOPs/KBs, and ensure SLA compliance while coordinating with vendors and internal teams. A NITEC or Diploma and 2–3 years of outsourcing experience are preferred.

Qualifications

• 2-3 years of IT outsourcing experience, preferably in desktop or end-user support.
• Knowledge of ITSM processes; ITIL certification is an advantage.
• Experience developing and maintaining SOPs and Knowledge Base (KB) documentation.
• Strong customer service orientation with good interpersonal and communication skills.

Responsibilities

• Provide walk-in support at two corporate office locations and field service at client locations as required.
• Provide remote and onsite Level 2 support for issues not resolved by Level 1.
• Maintain and update asset inventory records including tagging.
• Install, configure, and test desktop client applications in the standard SOE.
• Maintain and support MDM solutions like Intune or Workspace ONE UEM.
• Perform mass software deployments per Change Management procedures.
• Ensure SLAs for support services are met and escalate appropriately.

Skills

Call Management

Ticket Management

Escalation Management

Customer service orientation

Interpersonal skills

Analytical thinking

Problem solving

Written and verbal communication

Presentation skills

Education

NITEC/Higher NITEC or Diploma

Job description

STARHUB LTD. is seeking an IT support professional to provide desktop and end-user support across corporate offices and client locations in Singapore. The role involves maintaining SOE standards, managing hardware assets, and delivering Level 2 support both onsite and remotely.

You will work with ITSM processes, develop SOPs/KBs, and ensure SLA compliance while coordinating with vendors and internal teams. A NITEC or Diploma and 2–3 years of outsourcing experience are preferred.