IT Support Specialist: AD, Networking & End-User Help

PERSOL; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

PERSOL Singapore is seeking an IT Helpdesk/End-User Support professional to maintain a stable, secure IT environment across hardware, software, and network infrastructure. You will resolve incidents, support printers, and manage AD and CMDB entries, ensuring a responsive service across the organization.

Ideal candidates will have a NITEC or Diploma in IT, strong troubleshooting skills, and solid knowledge of DHCP/DNS with a customer-focused mindset.

Qualifications

• NITEC or Diploma in Information Technology or related field.
• Strong hardware and software troubleshooting skills.
• Solid networking fundamentals (DHCP, DNS).
• Experience with printer troubleshooting and print management.
• Experience with CMDB/Asset Lifecycle Management.

Responsibilities

• Provide end-user support for hardware, software, networking, and communication issues.
• Troubleshoot and resolve complex IT incidents and service requests.
• Ensure users' technical issues are resolved promptly and effectively.
• Maintain a stable and supported PC environment across the organization.
• Provide support for printers and print management systems.
• Manage and support Microsoft Active Directory (AD) (user accounts, access control, policies).
• Work with ITSM tools to log, track, and resolve incidents and service requests.
• Support network services including DHCP, DNS, and general connectivity troubleshooting.
• Maintain IT asset lifecycle management.

Skills

Hardware troubleshooting

Networking fundamentals

IT infrastructure

Printer troubleshooting

IT Asset Lifecycle

Documentation & knowledge

Customer-oriented mindset

Education

NITEC or Diploma in IT

Tools

ITSM tools

Job description

PERSOL Singapore is seeking an IT Helpdesk/End-User Support professional to maintain a stable, secure IT environment across hardware, software, and network infrastructure. You will resolve incidents, support printers, and manage AD and CMDB entries, ensuring a responsive service across the organization.

Ideal candidates will have a NITEC or Diploma in IT, strong troubleshooting skills, and solid knowledge of DHCP/DNS with a customer-focused mindset.