End User Support Engineer

Flintex Consulting Pte Ltd; Singapore; On-site; SGD 50,000 - 56,000; Full time

Job summary

Flintex Consulting Pte Ltd in Singapore is seeking a skilled IT support professional with 1–3 years of experience to deliver user support and maintain IT systems. You will work on desktop/LAN/WiFi support, assist with business applications, and help implement standard images and configurations.

The role requires strong communication, problem-solving abilities, and the ability to contribute to IT projects. Proactive support beyond core hours and collaboration with external vendors will be part of

Qualifications

• Solid IT skills and willingness to stay updated with developments in IT.
• Ability to work independently and in a team within a structured environment.
• Strong verbal and written communication with end users and stakeholders.
• Familiarity with desktop/LAN/ WAN environments and common business applications.

Responsibilities

• Provide user support across IT to maximize business benefit from IT systems.
• Offer desktop/LAN/WiFi support and service for business applications.
• Perform system changes and developments to company systems per standards and timelines.
• Install standard desktop/laptop images to a defined standard.
• Configure hardware/software for user desktops to meet business needs.
• Troubleshoot hardware/software, conduct routine maintenance and admin duties.
• Support IT projects and liaise with external support teams.
• Address technical queries and maintain service levels and documentation.

Skills

IT skills

Team player

Communication

Self-motivated

Education

IT diploma or degree

Tools

MCSE

CompTIA

ITIL Foundation

Office 365/Azure

Job description

Job Information

Work Experience 1-3 years

Technology

SGD 4500 - SGD 5000

City Singapore

State/Province Central Singapore

079903

Job Description

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems
• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.
• Perform system changes and developments to any of company systems and applications to agreed standards and timescales.
• Install standard business desktop/laptop Images to an agreed standard.
• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.
• Provide basic hardware/software configuration, fault finding and problem resolution.
• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.
• Supporting IT projects/initiatives
• Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.
• Answer technical queries and meet operational service levels
• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.
• Work as a team member and share knowledge with colleagues.
• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.
• Generate KPI’s and reports to publicise and share details on the IT service and IT activities.
• Provide user training, hints and tips and other user assistance as required on company’s systems and applications.
• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.
• Be available to support the business during ‘out of core hour’ working time.
• Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.
• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.
• Manage incidents and requests from customers.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.
• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.
• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications
• Good understanding of mobile / smart devices, Android, and iOS
• Good working knowledge of video conferencing platforms, Zoom, Teams
• Good working knowledge and experience in managing Office365 and Azure
• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.
• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation
• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications
• The ability to work within a team and be willing to share learning and to learn from others.
• Possession of good verbal and written communication skills.
• Maintain good personal skills and an ability to cope with potential conflict.
• Security clearance

Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university
• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.
• ITIL Foundation V4 would be beneficial
• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.
• Familiarity with professional development standards
• Thorough knowledge of IT products and the marketplace
• Maintaining a good network of contacts within IT and within the business
• Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.