IT Support Executive

RECRUIT LYNC PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

RECRUIT LYNC PTE. LTD. is seeking an IT Support professional to provide Level 1 and 2 support for enterprise applications, including SAP S/4HANA, Freshdesk, Servigistics and Microsoft 365.

You will troubleshoot issues, manage user access, and coordinate with vendors for technical support. Responsibilities include monitoring performance, data extraction, reporting and dashboard maintenance using Power BI and SAC, gathering requirements, and coordinating UAT and training.

Qualifications

• Bachelor's degree in Computer Science, IT or related field.
• At least 3 years of experience in related IT Experience, preferably in Enterprise Application Support.
• Hands-on experience in ITSM Tools, Sharepoint and SAP Analytic Cloud or Power BI.
• Knowledge in SQL Queries, reporting tools and system troubleshooting.

Responsibilities

• Provide Level 1 and Level 2 support for enterprise applications, including SAP S/4HANA, Freshdesk, Servigistics and Microsoft 365.
• Troubleshoot application issues, manage user access and coordinate with vendors for technical support.
• Monitor application performance and recommend system improvements.
• Support data extraction, reporting and dashboard maintenance using Power BI, SAP Analytics Cloud (SAC) and SQL.
• Gather business requirements and prepare functional specifications and project documentation.
• Coordinate User Acceptance Testing (UAT), system implementations and end-user training.
• Manage small-scale IT projects and collaborate with internal stakeholders and external vendors.
• Maintain system documentation, SOPs and IT support ticket records.

Skills

ITSM Tools

SharePoint

Power BI

SAP Analytics Cloud

SQL Queries

Reporting Tools

System Troubleshooting

UAT Coordination

Education

Bachelor's degree in Computer Science

Tools

SharePoint

SAP Analytics Cloud

Power BI

SQL

SAP S/4HANA

Job description

Monday - Friday

AWS + VB

East

Responsibilities:

• Provide Level 1 and Level 2 support for enterprise applications, including SAP S/4HANA, Freshdesk, Servigistics and Microsoft 365.
• Troubleshoot application issues, manage user access and coordinate with vendors for technical support.
• Monitor application performance and recommend system improvements.
• Support data extraction, reporting and dashboard maintenance using Power BI, SAP Analytics Cloud (SAC) and SQL.
• Gather business requirements and prepare functional specifications and project documentation.
• Coordinate User Acceptance Testing (UAT), system implementations and end-user training.
• Manage small-scale IT projects and collaborate with internal stakeholders and external vendors.
• Maintain system documentation, SOPs and IT support ticket records.

Requirements:

• Minimum Degree in Computer Science, IT or related field
• At least 3 years of experience in related IT Experience, preferably in Enterprise Application Support
• Hands-on experience in ITSM Tools, Sharepoint and SAP Analytic Cloud or Power BI
• Knowledge in SQL Queries, reporting tools and system troubleshooting