Customer Service Executive

RECRUIT LYNC PTE. LTD.; Singapore; On-site; SGD 47,000 - 71,000; Full time

Job summary

RECRUIT LYNC PTE. LTD. seeks a customer service professional to support East Singapore customers. You will handle inquiries via email and phone, process orders, and coordinate delivery using SAP HANA systems.

The role focuses on ensuring timely fulfillment, building strong customer relationships, and providing excellent service. Expect regular meetings with internal teams and a structured support workflow.

Qualifications

• Diploma or higher in any field is required.
• At least 2–3 years of experience in Order Processing & Delivery Arrangement.
• Hands-on experience in SAP HANA is required.

Responsibilities

• Provide quality customer service via email and phone through ticketing system.
• Handle customer inquiries and escalate as needed.
• Resolve customer problems and claims promptly and effectively.
• Promote and recommend new products to existing customers.
• Input customer purchase orders and manage sales orders.

Skills

Customer service

Order processing

Delivery coordination

Communication

Sales support

Education

Diploma or higher in any field

Tools

SAP HANA

Job description

• Monday - Friday
• AWS + VB
• East
  

Responsibilities:

• Provide quality customer service support via email and phone through ticketing system
• Handle customer inquiries efficiently and escal…
• Resolve customer problems and claims effectively and promptly
• Promote and recommend new products to existing customers
• Input customer purchase order into system and manage sales orders for customers
• Allocate stock and arrange delivery for customer orders
• Conduct regular meetings with customers to maintain close communication
• Monitor and track customer feedback to identify areas for improvement
• Build and maintain positive relationships with customers
• Create monthly reports on customer service activities
• Assist in the development and implementation of customer service policies and procedures
• Collaborate with internal teams to ensure timely resolution of customer issues

Requirements:

• Minimum Diploma or higher in any field
• At least 2 - 3 years of experience in Order Processing & Delivery Arrangement
• Hands-on experience in SAP HANA