IT Support Officer (East/5 days work week)

Full Stack Pte Ltd; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Full Stack Pte Ltd is seeking an IT Operations & Support professional in Singapore to ensure reliable IT services and user support across desks, endpoints, and cloud tools. The role covers system administration, user management, vendor coordination, and project support.

You will handle tickets, perform QA for new features, and contribute to documentation and process improvements in a dynamic environment.

Qualifications

• Diploma in IT, Computer Science, or a related field.
• Hands-on experience with Microsoft Active Directory, Google Workspace, Windows Server environments, Microsoft Exchange (basic administration), and OneDrive.

Responsibilities

• Ensure servers, systems, and endpoints are running smoothly, including monitoring performance, disk space, and security.
• Install, configure, and maintain desktops, laptops, and Windows operating systems.
• Maintain IT devices inventory.
• Provide technical support via phone, remote access, or onsite troubleshooting.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Manage and support cloud-based tools such as Microsoft 365, Teams, and Team Viewer.
• Set up and manage user accounts, access rights, and profiles.
• Handle password resets and access-related issues.
• Support rollout and adoption of new applications and systems.
• Perform testing and QA for new features and applications.
• Respond to support requests within agreed SLAs.
• Manage multiple support tickets and prioritize effectively.
• Follow through on issues until resolution or escalation to relevant vendors.
• Maintain clear documentation of issues, solutions, and system configurations.
• Liaise with external IT vendors to track deliverables and ensure timely execution.
• Assist in monitoring IT project progress and implementation quality.
• Support deployment of financial and enterprise systems.
• Perform routine maintenance and system updates.
• Assist in IT documentation and process improvements.
• Support overall IT administrative and operational duties

Skills

Strong troubleshooting and problem‑sol

Task prioritization

Clear communication

Proactive and independent work

Education

Diploma in IT/CS or related field

Degree in CS or related discipline

Tools

Microsoft Active Directory

Google Workspace

Windows Server environments

Microsoft Exchange (basic)

OneDrive

Job description

Key Responsibilities

IT Operations & Support

• Ensure servers, systems, and endpoints are running smoothly, including monitoring performance, disk space, and security

• Install, configure, and maintain desktops, laptops, and Windows operating systems

• Maintain IT devices inventory

• Provide technical support via phone, remote access, or onsite troubleshooting

• Diagnose and resolve hardware, software, and network issues efficiently

• Manage and support cloud-based tools such as Microsoft 365, Teams, and Team Viewer

User & System Management

• Set up and manage user accounts, access rights, and profiles

• Handle password resets and access-related issues

• Support rollout and adoption of new applications and systems

• Perform testing and QA for new features and applications

Service Delivery

• Respond to support requests within agreed SLAs

• Manage multiple support tickets and prioritize effectively

• Follow through on issues until resolution or escalation to relevant vendors

• Maintain clear documentation of issues, solutions, and system configurations

Vendor & Project Coordination

• Liaise with external IT vendors to track deliverables and ensure timely execution

• Assist in monitoring IT project progress and implementation quality

• Support deployment of financial and enterprise systems

General IT Administration

• Perform routine maintenance and system updates

• Assist in IT documentation and process improvements

• Support overall IT administrative and operational duties

Requirements

Core Qualifications

• Diploma in IT, Computer Science, or a related field

• Hands-on experience with:

  • Microsoft Active Directory

  • Google Workspace

  • Windows Server environments

  • Microsoft Exchange (basic administration)

  • One Drive

Skills & Competencies

• Strong troubleshooting and problem-solving skills

• Ability to manage multiple tasks and prioritize effectively

• Good communication skills for both technical and non-technical users

• Proactive, responsible, and able to work independently

Preferred / Good to Have

• Minimum 2–3 years of relevant IT support experience

• Degree in Computer Science or related discipline

• Basic development or scripting knowledge (e.g., C#, .NET)

• Familiarity with Microsoft SQL Server

• Understanding of networking concepts (IP, DNS, DHCP, Wi‑Fi)

• Experience supporting cloud and hybrid environments

• Microsoft certifications (e.g., MS-900, AZ-900, or similar)