IT Support Engineer (L1-L2) – SAP, Power BI & SharePoint

RECRUIT LYNC PTE. LTD.

Singapore

On-site

SGD 50,000 - 67,000

Full time

11 days ago

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Benefits offered by this job

AWS

OT Payable

Transport Allowance up to SGD 300

Job summary

RECRUIT LYNC PTE. LTD. in Singapore is seeking an IT Support Specialist to provide Level 1 and 2 support for enterprise applications such as SAP S/4HANA, Freshdesk, Servigistics, M365, SharePoint and Teams.

You will handle incident management, user support, monitoring, and vendor escalation. You will also assist with user account administration, access controls, Power BI and SAC reporting, data validation, and project coordination with business users and vendors.

Qualifications

Degree in Computer Science/ IT or related discipline.
Min 3 to 5 years of relevant IT experience, preferably in enterprise IT application support.
Hands-on experience with Servigistics, Freshdesk or similar ITSM tools and SharePoint.

Responsibilities

Provide Level 1 and Level 2 support for enterprise applications (SAP S/4HANA, Freshworks/Freshdesk, Servigistics, M365, SharePoint, Teams).
Perform incident management, troubleshooting, user support, system monitoring and escalations to vendors.
Support user account administration, access controls, permissions, and application requests.
Assist in Power BI/SAC reporting, data extraction, dashboards and data validation.
Gather business requirements, prepare specs, coordinate UAT and user training.
Coordinate IT projects with stakeholders, track risks, issues and progress.
Maintain SOPs, knowledge bases and ongoing system improvements.