IT Support Engineer: Windows, 365 & Networking

XG TECH PTE. LTD.

Singapore

On-site

SGD 42,000 - 60,000

Full time

14 days+

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Job summary

XG Tech PTE. LTD. in Singapore is seeking an IT Helpdesk / IT Support Engineer to provide day-to-day technical support to employees and ensure the smooth operation of the company’s IT systems and office infrastructure.

You will handle first-line hardware and software support, user onboarding, account access, and basic network troubleshooting, while contributing to IT security and project work as needed. The ideal candidate has 2–5 years of IT Helpdesk experience, strong communication skills, and

Qualifications

Bachelor's degree in IT, Computer Science, Information Systems or related field.
2–5 years of experience in IT helpdesk or desktop support.
Strong troubleshooting and problem-solving abilities.
Experience with Windows, Microsoft 365, and basic networking.

Responsibilities

Provide first-line IT support for hardware, software, network and system issues.
Set up laptops, desktops, peripherals, software and user accounts for new staff.
Manage onboarding/offboarding, accounts access and asset recovery.
Troubleshoot Windows, Microsoft 365, AD, VPN, Wi-Fi and basic network issues.
Maintain IT assets, licences, and documentation.
Support IT infrastructure and security measures.