First-Line IT Support Engineer (Service Desk)

X-TRA COMMUNICATION PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

X-TRA COMMUNICATION PTE. LTD. is seeking a Service Desk Engineer in Singapore to handle first-level support for networking, wireless, and hardware issues. You will diagnose, resolve, and document incidents, coordinating with Network Engineers for escalations and site testing where required.

The role requires a diploma/degree in IT or related field, proven helpdesk experience, strong English skills, and the ability to work shift hours. Local candidates preferred for on-site support.

Qualifications

• Diploma/ Degree in IT, Computer Science or relevant field with related work experience.
• Proven experience as a helpdesk technician or other customer support role.
• Proficiency in English.
• Excellent communication skills.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone, email, and ticketing system.
• Provide End User Technical Support via phone, email, or onsite.
• Perform first-level diagnostic and troubleshooting on incidents and escalate as needed.
• Track and document issues and compile incident reports.
• Ensure SLA are met and provide regular updates to customers.

Skills

Helpdesk support

English proficiency

Communication skills

Shift work

Diagnose issues

Education

Diploma in IT

Degree in CS

Job description

X-TRA COMMUNICATION PTE. LTD. is seeking a Service Desk Engineer in Singapore to handle first-level support for networking, wireless, and hardware issues. You will diagnose, resolve, and document incidents, coordinating with Network Engineers for escalations and site testing where required.

The role requires a diploma/degree in IT or related field, proven helpdesk experience, strong English skills, and the ability to work shift hours. Local candidates preferred for on-site support.