IT Support Engineer – VoIP, Cloud PBX & Networking

SEARCH PERSONNEL PRIVATE LIMITED; Singapore; On-site; SGD 41,000 - 49,000; Full time

Benefits offered by this job

14 Days Annual Leave

Medical Benefits

Job summary

SEARCH PERSONNEL PRIVATE LIMITED is seeking an IT Support Engineer for our client in Aljunied to implement VoIP, Cloud PBX, and networking solutions, providing remote and on-site technical support. The role emphasizes hands-on experience with VoIP, Cloud PBX, switches, routers, and customer-facing IT support.

Working days are Monday to Friday, 9.00AM to 6.00PM. Salary is up to 4,000 SGD with a performance bonus, plus 14 days of annual leave and medical benefits.

Qualifications

• Minimum GCE O-Level or equivalent.
• Basic knowledge of IT, networking or communication systems.
• VoIP, Cloud PBX knowledge is advantageous.
• Good troubleshooting, planning and organisational skills.

Responsibilities

• Configure VoIP, Cloud PBX, switches, routers and network peripherals.
• Provide helpdesk, remote and on-site technical support.
• Troubleshoot system and network issues at customer sites.
• Review system design documents against customer requirements.
• Maintain good customer relationships and service standards.
• Keep updated on products and industry developments.
• Manage multiple support assignments and service requests.

Skills

Troubleshooting

Customer service

Networking basics

Teamwork

Education

GCE O-Level / NITEC

Tools

VoIP

Cloud PBX

Switches

Routers

Job description

• Position: IT Support Engineer – VoIP, Cloud PBX & Networking
• Location: Aljunied
• Working Days: Monday to Friday
• Working Hours: Monday to Friday - 9.00AM to 6.00PM
• Salary: Basic up to $4,000 + Performance Bonus
• Benefits: 14 Days Annual Leave + Medical Benefits
• Duration: Perm

Why Join?

• Our client is an established IT and communications solutions provider supporting business customers with voice, network and cloud-based communication systems. They are seeking an IT Support Engineer to implement solutions and provide remote and on-site technical support.
• This role offers hands-on exposure to VoIP, Cloud PBX, network switches, routers and customer-facing IT support. Product training will be provided, making it suitable for candidates who are eager to build practical experience in communications and networking technologies.

Responsibilities:

• Configure VoIP, Cloud PBX, switches, routers and network peripherals.
• Provide helpdesk, remote and on-site technical support.
• Troubleshoot system and network issues at customer sites.
• Review system design documents against customer requirements.
• Maintain good customer relationships and service standards.
• Keep updated on products and industry developments.
• Manage multiple support assignments and service requests.

Requirements:

• Minimum GCE O-Level, NITEC, Higher NITEC or equivalent.
• Basic knowledge of IT, networking or communication systems.
• VoIP, Cloud PBX, switches or routers knowledge is advantageous.
• Good troubleshooting, planning and organisational skills.
• Strong communication and customer service skills.
• Positive attitude, willing to learn and able to work in a team.
• Training will be provided.
• Able to travel to customer sites when required.