End User Support Engineer

Flintex Consulting; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job description

Singapore, Singapore | Posted on 07/27/2026

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems


• Technical support to Desktop, Local Area Network (LAN\\WiFi) and all business applications.


• Perform system changes and developments to any of company systems and applications to agreed standards and timescales.


• Install standard business desktop/laptop Images to an agreed standard.


• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.


• Provide basic hardware/software configuration, fault finding and problem resolution.


• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.


• Supporting IT projects/initiatives


• Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.


• Answer technical queries and meet operational service levels


• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.


• Work as a team member and share knowledge with colleagues.


• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.


• Generate KPI’s and reports to publicise and share details on the IT service and IT activities.


• Provide user training, hints and tips and other user assistance as required on company’s systems and applications.


• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.


• Be available to support the business during ‘out of core hour’ working time.


• Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.


• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.


• Manage incidents and requests from customers.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.


• Have a basic understanding of the desktop and LAN\\WiFi\\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.


• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications


• Good understanding of mobile / smart devices, Android, and iOS


• Good working knowledge of video conferencing platforms, Zoom, Teams


• Good working knowledge and experience in managing Office365 and Azure


• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.


• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation


• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications


• The ability to work within a team and be willing to share learning and to learn from others.


• Possession of good verbal and written communication skills.


• Maintain good personal skills and an ability to cope with potential conflict.


• Security clearance

Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university


• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.


• ITIL Foundation V4 would be beneficial


• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.


• Familiarity with professional development standards


• Thorough knowledge of IT products and the marketplace


• Maintaining a good network of contacts within IT and within the business


• Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.