IT Engineer

Dynamic Human Capital Pte Ltd; Singapore; On-site; SGD 45,000 - 67,000; Full time

Benefits offered by this job

Staff benefits

Renewable 1-year contract

Job summary

Dynamic Human Capital Pte Ltd in Singapore is seeking a reliable Senior IT Engineer to support day-to-day IT operations, end-user support, and system maintenance.

The role includes managing AD, firewall administration (Sophos), network troubleshooting, and coordinating with vendors for hardware and software needs. The position offers a 1-year renewable contract with staff benefits and a salary of SGD 4,000–6,000 plus VB.

Office-based role in Commonwealth, Singapore with standard Mon–Fri hours.

Qualifications

• Diploma or degree in IT, CS, IS or related field.
• Relevant IT support or helpdesk experience.
• Experience with Active Directory, networking, firewalls and Windows environments.
• Experience with Sophos products is advantageous.
• Clear communication and ownership of issues to resolution.

Responsibilities

• Provide day-to-day technical support for hardware, software, network and IT issues.
• Troubleshoot desktops, laptops, peripherals, and other office IT equipment.
• Manage AD and group policy, user accounts, password resets, and access rights.
• Configure and maintain Sophos Firewall and network equipment.
• Coordinate with vendors for equipment, repairs and quotations.
• Document configurations and maintain hardware/software inventories.

Skills

Networking fundamentals

Windows support

Troubleshooting

End-user support

IT security basics

Documentation

Vendor coordination

Education

Diploma or Degree in IT/CS/IS or related field

Tools

Sophos Firewall

Active Directory

Windows 10/11

Microsoft 365

Printer setup

Job description

The role

Our client is seeking a reliable and hands‑on Senior IT Engineer to support its day‑to‑day IT operations. The role covers end‑user technical support, IT equipment and systems maintenance, networking, firewall administration, Active Directory, office peripherals and vendor coordination.

Salary: $4,000 - $6,000 + VB

Working hours: MON- FRI Office hours

HQ Location: Commonwealth, Singapore

1 year renewable contract with perm staff benefits

Key responsibilities

• Provide day‑to‑day technical support for hardware, software, network and general IT issues.
• Troubleshoot desktops, laptops, peripherals and other office IT equipment.
• Diagnose network issues involving LAN, Wi‑Fi, IP addressing, connectivity and network switches.
• Administer and troubleshoot the Sophos Firewall.
• Manage Microsoft Active Directory functions, including:
  • Creating, modifying and disabling user accounts
  • Resetting passwords
  • Managing access rights and permissions
  • Adding users and computers to the domain
  • Supporting basic Group Policy requirements
• Install, configure, troubleshoot and maintain local and network printers.
• Set up and deploy computers, laptops, printers and other IT equipment.
• Support employee onboarding and offboarding, including account and equipment provisioning.
• Coordinate with external vendors on:
  • IT equipment purchases and quotations
  • Hardware repairs and replacements
  • Warranty and technical support cases
  • Installation and maintenance services
• Maintain accurate IT hardware and software inventory records.
• Document IT systems, configurations, equipment and troubleshooting procedures.
• Escalate complex technical issues to the appropriate internal teams or external vendors.
• Ensure IT equipment and systems remain operational, secure and properly maintained.
• Support other IT‑related duties according to business requirements.

Technical Knowledge and Skills

• Networking fundamentals, including TCP/IP, DHCP, DNS, LAN and Wi‑Fi.
• Network connectivity and switch troubleshooting.
• Sophos Firewall administration and troubleshooting.
• Microsoft Active Directory and Group Policy.
• Windows desktop and laptop support.
• Hardware troubleshooting and basic computer maintenance.
• Printer installation, configuration and troubleshooting.
• Microsoft Office and Microsoft 365 applications.
• User account, access and permissions management.
• Fundamental IT security practices.
• IT equipment setup and deployment.
• Vendor coordination and IT procurement.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Information Systems or a related field.
• Relevant experience in IT support, helpdesk, desktop support or IT infrastructure.
• Practical experience with Microsoft Active Directory, networking, firewalls and Windows environments.
• Experience administering or supporting Sophos products would be advantageous.
• Able to explain technical matters clearly to users with varying levels of IT knowledge.
• Strong troubleshooting and problem‑solving abilities.
• Responsible, service‑oriented and able to take ownership of issues through resolution.
• Organised and capable of managing multiple support requests and ongoing IT tasks.
• Willing to learn new technologies, systems and troubleshooting methods.