SYSTEM ENGINEER (IT HELPDESK SUPPORT)

Amnet Technology Pte Ltd; Singapore; On-site; SGD 31,000 - 36,000; Full time

Job summary

Amnet Technology Pte Ltd is seeking a capable IT support professional to handle service requests, diagnostics, and user communications across email, portal and phone channels. You will assist with account management (Active Directory, FTP, permissions) and basic PC setups while supporting Office 365 and collaboration tools.

The role emphasizes strong troubleshooting, clear user communication, and initiative.

Qualifications

• 2–3 years in computer support or IT operations.
• One or more industry certifications in PC, Network and Server support.
• Strong English writing and communication skills.
• Good interpersonal and listening skills.
• Strong problem-solving and initiative.
• Maintain knowledge of operating systems and applications.
• Experience with Windows Desktop (7/8/10/11).
• Experience with Office 2013/2016 and/or Office 365.
• Some networking experience desirable.
• Singaporean preferred.

Responsibilities

• Respond to IT requests via email, portal and phone within targets.
• Troubleshoot and diagnose IT tickets, including remote access to end user devices.
• Communicate progress clearly and politely to users and keep them informed of the status.
• Manage user accounts (FTP, Active Directory, file permissions) and perform clean-up of profiles and email accounts.
• Support applications such as Lync/Skype for Business, GoToMeeting, Outlook and email archiving tools.
• Provide basic PC installations and configuration tasks.

Skills

Technical support

Remote troubleshooting

Windows OS

Active Directory

Office 365

Communication skills

Education

CompTIA A+

CompTIA Server+

CompTIA Network+

MCP Windows

Singaporean preference

Tools

Lync/Skype for Business

GoToMeeting

Microsoft Outlook

Remote access tools

Job description

Job Responsibilities

• Respond to IT requests from all emails, portal, and telephone within the agreed targets.
• Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools.
• Communicate clearly to users in a timely and polite manner and keep the end user-informed of the progress of IT requests at all appropriate times.
• Manage creation, modification, and deletion of users account management (FTP, Active Directory, file permissions) and perform clean-up projects of user profiles, files, email accounts.
• Supporting application such as Microsoft Lync/Skype for Business, conferencing tools such as GoToMeeting, Microsoft Outlook and email archiving tools.
• Provide basic PC installations and configuration tasks.

Job Requirements

• 2-3 years working experience in a computer related support or and IT operational environment.
• One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows 7/8/10/11).
• Good written and communication skills in English.
• Good interpersonal skills, with a focus on listening and questioning skills.
• Good problem-solving abilities and abilities to work under own initiative.
• Maintain adequate knowledge of operating systems and application software.
• Experience with configuring and supporting any version of Windows Desktop (7, 8,10,11).
• Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365.
• Some basis experience with supporting physical networking is desirable but not essential.
• Singaporean is preferred

Work Environment

• Office environment
• Must be able to work at customer’s site based on the assigned project deployments
• Work-life balance
• Flexible working arrangement
• Ongoing Training and Development Programs for Career Advancement
• Free access to office building facilities ie swimming pool, gym rooms, tennis court and BBQ pit

System Engineer Salary Range : $2800 to $3200 with mobile reimbursement claim max up to $80 and Corporate Grab/GoJek transport accountfortravelling related to work purposes.