Associate Support Engineer

CHARLES & KEITH (SINGAPORE) PTE LTD; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

CHARLES & KEITH (SINGAPORE) PTE LTD is seeking an IT Support professional to provide technical assistance to employees across Singapore and regional offices. The role involves troubleshooting hardware/software issues, managing installations, and ensuring systems are up-to-date.

The ideal candidate should possess a diploma in Computer Science or IT, have strong troubleshooting skills, and be able to communicate effectively. Fresh graduates are encouraged to apply for this full-time opportunity.

Qualifications

• Minimum diploma in a related field such as Computer Science or Information Technology.
• Good troubleshooting skills for IT issues on both Windows and Mac OS.
• Effective communication skills needed for team collaboration.

Responsibilities

• Act as the first point of contact for IT support and administer service requests.
• Provide day-to-day IT support to employees via multiple channels.
• Troubleshoot and resolve system failures or bugs.

Skills

Troubleshooting skills

Communication skills (oral and written)

Critical thinking

Knowledge of Windows and Mac OS

Familiarity with Office 365 applications

Education

Minimum diploma in Computer Science or Information Technology

Job description

Job Responsibilities

• Act as the first point of contact for IT Systems/Software/Support, and administer IT service requests
• Provide day‑to‑day IT support to employees across the company (including Singapore, regional offices and retail stores in the Asia Pacific) via phone, email, remote and face‑to‑face
• Provide technical support to end‑user computing, servers, network and/or cloud infrastructure, and perform regular upgrades to keep systems updated
• Troubleshoot system failures or bugs and provide solutions to restore functionality
• Manage the installation and maintenance of hardware & software, including computers, laptops, printers, mobile devices, projectors and interactive screens
• Deploy operating systems, software applications and patches on end‑user computing
• Diagnose and resolve IT software/hardware issues and contact the appropriate service vendors when necessary
• Recommend solutions, ensure that IT issues have been corrected and maintain records of work performed
• Suggest improvements for procedures and controls to enhance performance and satisfaction
• Assist with any ad‑hoc tasks as required by the IT team or management

Requirements

• Minimum diploma in Computer Science, Information Technology or a similar field
• Good troubleshooting skills and knowledge of Windows and Mac OS as well as Office 365 applications
• Effective oral and written communication skills
• Ability to apply critical thinking skills to resolve complex issues and technical challenges on the job
• Ability to work independently and in a team
• Fresh graduates are welcome to apply