IT Support Engineer — Rotational Shifts (Onsite/Offsite)

GMP TECHNOLOGIES (S) PTE LTD; Singapore; On-site; SGD 27,000 - 42,000; Full time

Job summary

GMP Technologies (S) Pte Ltd is seeking a competent IT Support Technician to provide on-site and off-site assistance for multiple client sites. The role involves troubleshooting desktops, networks, and systems to meet SLA commitments, with travel to various sites as required.

The ideal candidate holds a Diploma in IT, has experience in desktop support, Windows OS, and basic networking, and is prepared for rotating AM/PM shifts.

Qualifications

• Diploma in IT or relevant discipline.
• Experience in desktop support and good working knowledge in Windows OS, Basic Networking.
• Experience in customer support environment is advantageous.
• Strong technical, analytical and troubleshooting skills with a customer-oriented attitude.
• Willing to travel to multiple sites.
• Willing to work alternate shift hours: 2 days work and 2 days off rotational shift (AM 8AM–8PM; PM 8PM–8AM).

Responsibilities

• Attend to and perform daily support, maintenance and troubleshooting onsite and offsite.
• Provide on site support for various systems, network and desktop troubleshooting, to ensure that the service meets the SLA.
• To work with product team on any system enhancement or troubleshooting.

Skills

Desktop support

Windows OS

Basic Networking

Customer support

Troubleshooting

Interpersonal skills

Education

Diploma in IT

Job description

GMP Technologies (S) Pte Ltd is seeking a competent IT Support Technician to provide on-site and off-site assistance for multiple client sites. The role involves troubleshooting desktops, networks, and systems to meet SLA commitments, with travel to various sites as required.

The ideal candidate holds a Diploma in IT, has experience in desktop support, Windows OS, and basic networking, and is prepared for rotating AM/PM shifts.