IT Support Engineer (One-North/1 Year Contract/Up to $4500)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking an IT Support Engineer to provide hands-on desktop hardware and end-user support, including printers and scanners, as well as basic IT administration and project tasks.

The role requires 2–4 years’ desktop support experience, strong MS Office skills, and a proactive customer-service mindset, all within a Singapore-based on-site environment.

Qualifications

• 2–4 years’ experience in desktop support.
• Proficient in Microsoft Office applications (Outlook, Excel).
• Some network printing troubleshooting experience.
• Good customer service skills and proactive attitude.

Responsibilities

• Provide on-site support for desktop hardware, applications, emails, printers, and related issues.
• Handle end-user requests and support efficiently.
• Assist with IT administrative tasks including vendor, purchase and asset management.
• Support small to mid-scale IT projects and reporting.
• Perform preventive and corrective maintenance and document activities.

Skills

Desktop support

Vendor management

Asset management

End-user support

IT helpdesk

Education

Diploma/Degree in Computer Science/IT

Tools

Microsoft Office

Job description

IT Support Engineer

IT Support Engineer with solid hardware skills - desktop, laptop, printer, scanner etc. Daily task involve tasks of IT hands on support and administrative support on vendor management, purchase management, asset management, end-user support management and some small/mid-scale IT project management, etc.

Responsibilities

• Responsible for on-site support for desktop hardware, desktop applications, emails, printers and other related issues.
• End user issue and request support.
• IT administrative work on purchase management, vendor management, asset management, report rendering, etc.
• To perform installation, uninstallation, configuration, technical support, troubleshooting and resolution to the clients.
• To perform hardware and software moves.
• To perform preventive and corrective maintenance works as scheduled in the Preventive Maintenance Program, such as minor installation, repairs and replacement works.
• To maintain proper preventive maintenance records and ensure works carryout compliance with the processes and standards.
• To invoke problem escalation process to next level of support.

Requirements

• Candidate must possess at least a Professional Certificate/Nitec /Diploma/Bachelor’s Degree level in Computer Science/ Information Technology or equivalent.
• Must have 2-4 years’ experience in desktop support.
• Proficient in Microsoft Office applications (Outlook, Excel, etc).
• Have some network printing troubleshooting experiences.
• Good to have EUC Support, IT helpdesk /IT support experience desirable.
• General skills - Candidate to demonstrate a good/positive attitude, good customer service skills, resourceful, responsive and pro-active. Pleasant personality. Ability to work cohesively in a team and individually.