IT Application Support Specialist

MAZU RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

MAZU RECRUITMENT PTE. LTD. is partnering with a global shipping company in Singapore to appoint an IT Business Application Specialist. This role acts as the bridge between business operations and technology, driving L1/L2 support across Asia, troubleshooting core systems, and overseeing user access.

You will liaise with international IT leadership, support regional end-users, and contribute to change management, UAT, SOPs, and knowledge-base documentation to ensure smooth operations.

Qualifications

• 3–5 years in business application support or similar roles.
• Experience with enterprise software platforms (HRIS/ERP) and Microsoft 365.
• Strong communication and analytical problem-solving with a customer focus.

Responsibilities

• Provide L1/L2 incident management and service request resolution.
• Coordinate with external vendors and global engineering teams to resolve complex bugs.
• Translate business requirements into IT solutions and train users on system features.
• Manage user provisioning and access rights per PDPA and security policies.
• Support system changes, UAT, SOPs, and knowledge-base documentation.

Skills

L1/L2 incident management

Vendor escalation

Business-IT liaison

Access control & PDPA

Cross-regional collaboration

Education

Diploma or Degree in IT/CS/BIS

Tools

Jira

ServiceNow

Microsoft 365

Job description

Mazu Recruitment are working with a global shipping company in the search for an experiencedIT Business Application Specialistto join their team in Singapore.

This role will serve as the vital bridge between business operations and technology, you will drive Level 1 and Level 2 application support across our Asia operations. You will troubleshoot core business systems, oversee user access, partner with international IT leadership, and support regional end-users to ensure smooth operational continuity.

Key Responsibilities

• Application Support & Issue Resolution:Provide L1/L2 incident management and service request resolution for core enterprise applications, conducting root-cause analysis for recurring issues.
• Vendor & Escalation Management:Coordinate with external software vendors and global engineering teams to elevate, track, and resolve complex technical bugs.
• Business & IT Liaison:Translate operational workflow requirements into actionable IT solutions; guide and train business users on system features and best practices.
• Governance & Access Control:Manage user provisioning and access rights in strict compliance with local data privacy standards (PDPA), cybersecurity policies, and segregation of duties.
• System Improvements & Testing:Assist with system change management, User Acceptance Testing (UAT), and standardizing standard operating procedures (SOPs) and knowledge-base documentation.

Requirements

• Education:Diploma or Degree in Information Technology, Computer Science, Business Information Systems, or a related field.
• Experience:3 to 5 years in business application support, L2 service desk, or systems analysis within a corporate corporate environment.
• Technical Exposure:Proven experience supporting enterprise software platforms (e.g., HRIS/Workday, ERP, or operational business platforms) and Microsoft 365 environments.
• ITSM Tools:Familiarity with ticketing and service desk platforms (e.g., Jira, ServiceNow, SysAid, or similar).
• Key Competencies:Excellent communication skills, strong analytical problem-solving abilities, and a customer-centric approach to supporting cross-functional regional teams.

We thank all applicants for their interest. Whilst every application will be carefully reviewed, only candidates shortlisted for the next stage of the process will be contacted.