#EG IT Support Engineer

NCS; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

NCS is a leading technology services firm in the APAC region. We are seeking an IT Support Engineer to provide end-user support, troubleshoot client platforms, manage incidents, and assist with platform upgrades from our Singapore base.

You will monitor SLAs, handle asset and account management, and work with vendors on hardware replacements, contributing to stable, secure IT environments for our clients.

Qualifications

• 2+ years of technology administration experience.
• Basic network knowledge.
• MS Office proficiency.
• Independent, resourceful with a can-do attitude.

Responsibilities

• Provide end user support and client management.
• Troubleshoot client platform related problems.
• Respond to incidents with timely updates and resolutions.
• Handle service requests for client platforms.
• Monitor SLAs and document system configurations.
• Participate in client platform implementation/upgrade projects.
• Follow up with vendors for hardware replacements.
• Manage asset records and user accounts.
• Assist in server administration for software distribution and patching.
• Ensure deliverables meet SLAs and propose action plans.

Skills

Tech administration

Network knowledge

MS Office proficiency

Tech proficiency

Can-do attitude

Job description

Company Description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. www.ncs.co

Job Description

As an IT Support Engineer with NCS Group, the broad area of your job responsibilities will cover the following:

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform user account management (eg. Create password, reset & delete)
• Perform local server administration to facilitate software distribution & patch management service.
• Manage client platform implementation / upgrade project.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports

Qualifications

• Preferably with 2or more years related experience in Technology Administration.
• Some Network knowledge will be an advantage
• Computer literacy in MS Office
• Proficiency in Technology will be added advantage
• Independent, resourceful, result-oriented individuals with a "can-do" attitude

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.