IT Support Engineer: End-User & Platform Expert

NCS; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

NCS is a leading technology services firm in the APAC region. We are seeking an IT Support Engineer to provide end-user support, troubleshoot client platforms, manage incidents, and assist with platform upgrades from our Singapore base.

You will monitor SLAs, handle asset and account management, and work with vendors on hardware replacements, contributing to stable, secure IT environments for our clients.

Qualifications

• 2+ years of technology administration experience.
• Basic network knowledge.
• MS Office proficiency.
• Independent, resourceful with a can-do attitude.

Responsibilities

• Provide end user support and client management.
• Troubleshoot client platform related problems.
• Respond to incidents with timely updates and resolutions.
• Handle service requests for client platforms.
• Monitor SLAs and document system configurations.
• Participate in client platform implementation/upgrade projects.
• Follow up with vendors for hardware replacements.
• Manage asset records and user accounts.
• Assist in server administration for software distribution and patching.
• Ensure deliverables meet SLAs and propose action plans.

Skills

Tech administration

Network knowledge

MS Office proficiency

Tech proficiency

Can-do attitude

Job description

NCS is a leading technology services firm in the APAC region. We are seeking an IT Support Engineer to provide end-user support, troubleshoot client platforms, manage incidents, and assist with platform upgrades from our Singapore base.

You will monitor SLAs, handle asset and account management, and work with vendors on hardware replacements, contributing to stable, secure IT environments for our clients.