IT Support Engineer

Rapsys Technologies Pte Ltd.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Rapsys Technologies Pte Ltd. in Singapore is seeking an IT Support Engineer to assist users and maintain IT infrastructure. You will diagnose hardware, software, and network issues and provide timely resolutions to keep operations running smoothly.

The role requires strong technical knowledge, excellent communication, and a proactive, team‑oriented mindset in a busy office environment.

Qualifications

• 2+ years of experience in IT support or related field.
• Strong knowledge of Windows and Mac OS environments.
• Familiarity with networking concepts (LAN/WAN/Wi‑Fi).
• Excellent troubleshooting and communication skills.
• Ability to prioritise tasks in a fast-paced environment; team player.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Troubleshoot and resolve user incidents efficiently.
• Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Ensure security protocols are followed across all devices.
• Respond promptly to user queries via phone, email, or in-person.
• Document issues and solutions accurately for future reference.
• Collaborate with other IT team members on projects and upgrades.

Skills

2+ years IT support

Windows OS

Mac OS

Networking basics

Troubleshooting

Communication skills

Team player

Proactive attitude

Job description

We're Hiring: IT Support Engineer!

We are looking for an enthusiastic and skilled IT Support Engineer to join our team in Singapore. If you have a passion for problem-solving and technology, this is your opportunity to play a vital role in supporting our organization's IT infrastructure and users.

Location: Singapore, Singapore
Work Mode: Work from Office
Role: IT Support Engineer

What You'll Do

• Provide technical support for hardware, software, and network issues
• Troubleshoot and resolve user incidents efficiently
• Install, configure, and maintain desktops, laptops, printers, and peripherals
• Ensure security protocols are followed across all devices
• Respond promptly to user queries via phone, email, or in-person
• Document issues and solutions accurately for future reference
• Collaborate with other IT team members on projects and upgrades

What We're Looking For

• Minimum 2 years of experience in IT support or related field
• Strong knowledge of Windows/Mac OS environments
• Familiarity with networking concepts (LAN/WAN/Wi-Fi)
• Excellent troubleshooting and communication skills
• Ability to prioritize tasks in a fast-paced environmentTeam player with a proactive attitude