Servicedesk Engineer

Tap Growth ai; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Tap Growth ai in Singapore is seeking a motivated Servicedesk Engineer to be the first point of contact for IT support, handling hardware, software, and network issues.

You will log and track service requests, collaborate with IT teams, escalate when needed, and deliver excellent customer service to end-users in a fast-paced environment while working on site.

Qualifications

• Minimum 1 year of experience in a Service Desk or IT Support role.
• Strong understanding of Windows/Mac OS and common business applications.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Problem-solving mindset with attention to detail.
• Willingness to work onsite in Singapore.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Troubleshoot incidents via phone, email, or in-person.
• Log and track service requests using ticketing systems.
• Collaborate with other IT teams to resolve complex problems.
• Escalate unresolved issues as needed.
• Deliver exceptional customer service to end-users.

Skills

Windows/macOS

Customer service

Troubleshooting

Communication

Ticketing systems

Tools

Ticketing systems

Job description

We're Hiring: Servicedesk Engineer!

We are looking for a motivated and detail-oriented Servicedesk Engineer to join our team in Singapore. As the first point of contact for IT support, you will troubleshoot technical issues, provide excellent customer service, and ensure smooth daily operations. If you have at least 1 year of experience and are eager to learn and grow, we want to hear from you!

Location:

Singapore, Singapore

Work Mode:

Work from Office

Role:

Servicedesk Engineer

What You'll Do:

• Provide first-level technical support for hardware, software, and network issues
• Troubleshoot incidents via phone, email, or in-person
• Log and track service requests using ticketing systems
• Collaborate with other IT teams to resolve complex problems
• Escalate unresolved issues as needed
• Deliver exceptional customer service to end-users

What We're Looking For:

• Minimum 1 year of experience in a Service Desk or IT Support role
• Strong understanding of Windows/Mac OS and common business applications
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• Problem-solving mindset with attention to detail
• Willingness to work onsite in Singapore