IT Helpdesk

RAPSYS TECHNOLOGIES PTE LTD; Singapore; On-site; SGD 38,000 - 54,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD in Singapore is hiring an IT Helpdesk professional to support staff with hardware, software, and network issues, ensuring smooth operations and quick issue resolution. You will handle first-level support, document solutions, and assist with IT equipment setup in a fast-paced environment.

The ideal candidate has at least one year of experience, strong problem-solving and communication skills, and a customer-focused mindset; familiarity with Windows/Mac OS and basic

Qualifications

• Minimum 1 year of experience in an IT helpdesk or support role.
• Strong problem-solving skills and attention to detail.
• Good communication skills with a customer-focused mindset.
• Familiarity with Windows/Mac OS, networking basics, and common office applications.
• Ability to work independently as well as part of a team.

Responsibilities

• Provide first-level technical support to staff on hardware, software, and network issues.
• Troubleshoot and resolve IT-related problems efficiently.
• Respond to helpdesk tickets, emails, and phone inquiries promptly.
• Document issues and solutions for future reference.
• Assist with setup, installation, and configuration of IT equipment.
• Ensure adherence to security protocols and company policies.

Skills

Problem solving

Communication

Customer service

Teamwork

Attention to detail

Tools

Windows

macOS

Office apps

Networking basics

Job description

We are looking for a dedicated IT Helpdesk professional to join our team in Singapore. If you have at least one year of experience and enjoy solving technical issues, we want to hear from you! You'll play a key role in providing support and ensuring smooth operations for our staff and systems.

What You’ll Do:

• Provide first-level technical support to staff on hardware, software, and network issues
• Troubleshoot and resolve IT-related problems efficiently
• Respond to helpdesk tickets, emails, and phone inquiries promptly
• Document issues and solutions for future reference
• Assist with setup, installation, and configuration of IT equipment
• Ensure adherence to security protocols and company policies

What We’re Looking For:

• Minimum 1 year of experience in an IT helpdesk or support role
• Strong problem-solving skills and attention to detail
• Good communication skills with a customer-focused mindset
• Familiarity with Windows/Mac OS, networking basics, and common office applications
• Ability to work independently as well as part of a team