Service desk

Tap Growth ai; Singapore; On-site; SGD 22,000 - 36,000; Full time

Job summary

Tap Growth ai is seeking a Service Desk professional in Singapore to be the first point of contact for IT support. You will resolve issues, support users, and document solutions from an office setting.

The role requires 1 year of service desk experience, strong problem-solving, and excellent communication. You will support Windows and Mac environments and assist across departments in a fast-paced office.

Qualifications

• Minimum 1 year of experience in a service desk or IT support role.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Experience with common operating systems (Windows/Mac) and office applications.

Responsibilities

• Respond to user requests and troubleshoot IT issues.
• Resolve hardware, software, and network problems.
• Provide timely customer support via phone, email, or in person.
• Log incidents and track resolution progress.
• Escalate complex issues to relevant teams.
• Maintain documentation of solutions and procedures.

Skills

Problem solving

Attention to detail

Communication

Interpersonal skills

Windows

MacOS

Tools

Office apps

Job description

We're Hiring: Service Desk!

Join our team as a Service Desk professional and be the first point of contact for IT support in a dynamic office environment. You will play a key role in resolving technical issues, providing exceptional customer service, and ensuring smooth operations across our organization.

Location: Singapore, Singapore

Work Mode: Work from Office

Role: Service Desk

What You’ll Do

• Respond to user requests and troubleshoot IT issues
• Resolve hardware, software, and network problems
• Provide timely customer support via phone, email, or in person
• Log incidents and track resolution progress
• Escalate complex issues to relevant teams
• Maintain documentation of solutions and procedures

What We’re Looking For

• Minimum 1 year of experience in a service desk or IT support role
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal abilities
• Experience with common operating systems (Windows/Mac) and office applications
• Ability to work independently in a fast-paced environment