IT Support Engineer

Allied Search Pte Ltd; Singapore; On-site; SGD 45,000 - 70,000; Full time

Benefits offered by this job

Opportunities for Professional Develop

Competitive Remuneration Package

Central Working Location

Job summary

ALLIED SEARCH PTE. LTD. in Singapore is seeking an IT Support Engineer to be the central IT contact, handling incidents and service requests across email, chat, phone and face-to-face support.

You will diagnose hardware and software issues on Windows and macOS, onboard/offboard users, manage Microsoft 365 and Entra ID, supervise IT assets, and contribute to knowledge base documentation. This role offers professional development and a central working location with a competitive remuneration

Qualifications

• Diploma or degree in Information Technology, Computer Science, or a related field.

Responsibilities

• Serve as the primary Singapore-based IT support contact, handling incidents and service requests within SLAs via email, chat, phone, or in person.
• Diagnose and resolve hardware, software, network, and printing issues on Windows and macOS.
• Onboard/offboard users by provisioning accounts, configuring laptops, and managing access to Salesforce and email.
• Oversee IT assets lifecycle, including laptops, monitors, peripherals and mobiles.
• Maintain internal knowledge base and promote self-service to improve support efficiency.
• Manage Microsoft 365 and Entra ID user accounts, password resets, MFA, and security groups.
• Perform Salesforce user administration and escalate advanced requests as needed.
• Provide support for meeting room tech and office network infrastructure.
• Monitor Azure and endpoint alerts; resolve routine issues and escalate complex incidents.
• Manage endpoint patching and software deployment to stay compliant with security baselines.
• Maintain records of IT assets, licences, and warranties for audits.
• Prepare audit evidence and user access reviews to ensure regulatory compliance.
• Promote IT security best practices and coordinate with cybersecurity engineers.

Skills

IT support

Microsoft 365

Azure Entra ID

Salesforce

Hardware Troubleshooting

Education

IT-related degree

Tools

Microsoft 365 Admin Center

Azure Portal

Job description

• Opportunities for Professional Development

• Competitive Remuneration Package

• Central Working Location

As a IT Support Engineer, you will be responsible for the following duties:

• Serve as the primary Singapore-based IT support contact, handling, prioritising, resolving, and closing incidents and service requests within agreed service level agreements (SLAs) via email, chat, phone, or face-to-face support.

• Diagnose and resolve hardware, software, network connectivity, and printing issues across both Windows and macOS environments.

• Coordinate user onboarding and offboarding by provisioning accounts, configuring laptops, and managing access to Salesforce, email, and other business applications.

• Oversee the inventory, maintenance, and lifecycle management of IT assets, including laptops, monitors, peripherals, and mobile devices.

• Create and maintain internal knowledge base-documentation for common issues and solutions, promoting self-service and improving support efficiency.

• Manage user accounts within Microsoft 365 and Microsoft Entra ID (formerly Azure AD), including password resets, multi-factor authentication (MFA) enrolment, and security group administration.

• Perform Salesforce user administration by creating and managing user accounts, updating data fields, assigning profiles and permission sets, resetting user access, and providing first-line application support while escalating advanced configuration or development requests to the Sales force team.

• Provide support and maintenance for meeting room technology, audiovisual equipment, and office network infrastructure to ensure reliable day-to-day operations.

• Monitor and respond to routine infrastructure alerts generated by Azure and endpoint management platforms, resolving standard issues independently and escalating only complex or high-risk incidents.

• Manage endpoint patching and software deployment processes, ensuring devices remain up to date and compliant with security baselines established in collaboration with the Cybersecurity Engineer.

• Maintain accurate and up-to-date records of IT assets, software licences, warranty details, and inventory to support operational and audit requirements.

• Prepare, manage, and maintain IT audit evidence, user access reviews, and supporting documentation to ensure compliance with internal policies and regulatory standards.

• Promote and enforce IT security best practices by supporting data protection, access management, periodic access reviews, and the timely escalation of security incidents.

• Liaise with external vendors to coordinate hardware repairs, warranty services, equipment procurement, and other IT-related support activities.

Requirements:

• Diploma or degree in Information Technology, Computer Science, or a related field.

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.

EA LICENSE: 19C9777