IT Helpdesk

Tap Growth ai; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Tap Growth ai in Singapore is seeking an IT Helpdesk professional with at least one year of experience to join our office team. You will provide first-level support for hardware, software, and network issues, helping staff stay productive and secure.

You will handle tickets, emails, and calls, document solutions, assist with setup and configuration of IT equipment, and collaborate with teammates to resolve problems quickly while following company policies.

Qualifications

• Minimum 1 year of experience in an IT helpdesk or support role.
• Strong problem-solving skills and attention to detail.
• Good communication skills with a customer-focused mindset.

Responsibilities

• Provide first-level technical support to staff on hardware, software, and network issues.
• Troubleshoot and resolve IT-related problems efficiently.
• Respond to helpdesk tickets, emails, and phone inquiries promptly.
• Document issues and solutions for future reference.
• Assist with setup, installation, and configuration of IT equipment.
• Ensure adherence to security protocols and company policies.

Skills

IT support

Customer service

Communication

Windows OS

Mac OS

Networking basics

Ticketing

Job description

We're Hiring: IT Helpdesk!

We are looking for a dedicated IT Helpdesk professional to join our team in Singapore. If you have at least one year of experience and enjoy solving technical issues, we want to hear from you! You'll play a key role in providing support and ensuring smooth operations for our staff and systems.

Location: Singapore, Singapore
Work Mode: Work from Office
Role: IT Helpdesk

What You'll Do:

• Provide first-level technical support to staff on hardware, software, and network issues
• Troubleshoot and resolve IT-related problems efficiently
• Respond to helpdesk tickets, emails, and phone inquiries promptly
• Document issues and solutions for future reference
• Assist with setup, installation, and configuration of IT equipment
• Ensure adherence to security protocols and company policies

What We’re Looking For:

• Minimum 1 year of experience in an IT helpdesk or support role
• Strong problem-solving skills and attention to detail
• Good communication skills with a customer-focused mindset
• Familiarity with Windows/Mac OS, networking basics, and common office applications
• Ability to work independently as well as part of a team