IT Service Desk Engineer

Alphaeus Pte. Ltd.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading IT support company in Singapore is looking for an IT Support Specialist to provide off-site technical assistance and ensure customer satisfaction. The ideal candidate has at least 6 months of experience in IT support, strong communication skills, and knowledge of Windows OS and Active Directory. This role offers exposure to various IT-related issues and a chance to deliver quality service to users.

Qualifications

• At least 6 months of IT technical support or call centre experience.

Responsibilities

• Provide off-site IT support to end-users, ensuring high levels of customer satisfaction.
• Handle incoming calls and respond promptly to user requests.
• Deliver first-level troubleshooting and resolve technical issues effectively.
• Assist with user account administration, including activation, changes, and terminations.

Skills

Strong communication skills

Customer-service mindset

Knowledge of Windows OS

Active Directory account administration

Microsoft Outlook

Mobile device support

Education

Minimum Nitec in any discipline

Job description

Responsibilities

• Provide off-site IT support to end-users, ensuring high levels of customer satisfaction.
• Be available to handle incoming calls and respond promptly to user requests.
• Deliver first-level troubleshooting and resolve technical issues effectively.
• Offer accessible, timely, and quality service to ensure smooth user operations.
• Respond professionally to queries via voicemail, email, or fax.
• Perform accurate problem assessment, incident tracking, and first & second-level resolution.
• Support IT-related issues involving desktop, LAN, WAN, centralized infrastructure, and voice services.
• Assist with user account administration—including activation, changes, and terminations.
• Receive, log, and manage all IT service request calls from users.

Requirements

• Minimum Nitec in any discipline.
• At least 6 months of IT technical support or call centre experience.
• Strong communication skills and a customer-service mindset.
• Knowledge of: Windows OS. Active Directory account administration, Microsoft Outlook, Mobile device support

How to Apply

Click “Apply Now” and submit your updated résumé.

Only shortlisted candidates will be contacted.

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