IT Service Desk Analyst — Fast-Paced Customer Support

RAPSYS TECHNOLOGIES PTE LTD; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD in Singapore is seeking a proactive Service Desk Analyst to be the first point of contact for IT support, ensuring smooth operations and rapid resolution of technical issues.

You will handle hardware, software, and network problems, document solutions in the ticketing system, assist users with onboarding and access requests, and escalate complex incidents to the appropriate teams to maintain a reliable IT environment.

Qualifications

• Experience in IT support or help desk environments.
• Strong customer service and communication skills.
• Familiarity with Windows/Mac OS, MS Office Suite, and common business apps.

Responsibilities

• Provide timely technical support for hardware, software, and network issues.
• Troubleshoot and resolve incidents via phone, email, or in-person.
• Document issues and solutions in the ticketing system.
• Escalate complex problems to relevant teams as needed.
• Assist users with onboarding and access requests.
• Monitor system performance and report recurring issues.

Skills

Customer service

Collaboration

IT support experience

Windows & Mac OS

MS Office Suite

Communication skills

Analytical thinking

Tools

Ticketing system

Job description

RAPSYS TECHNOLOGIES PTE LTD in Singapore is seeking a proactive Service Desk Analyst to be the first point of contact for IT support, ensuring smooth operations and rapid resolution of technical issues.

You will handle hardware, software, and network problems, document solutions in the ticketing system, assist users with onboarding and access requests, and escalate complex incidents to the appropriate teams to maintain a reliable IT environment.