IT Operations & Governance Coordinator

OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD is seeking an IT operations support professional to manage contracts, budgets, onboarding, and records across multiple platforms. You will prepare eMemos and e-CRFs, track OPEX/CAPEX, and coordinate with Procurement and Finance on renewals.

This role also covers incident/problem management, audit readiness, and governance activities. You will liaise with HR to obtain new hire data via Workday and help keep documentation up to date across uCloud, Confluence

Qualifications

• 1–4 years of IT operations support experience.
• Strong in Microsoft Excel (data tabulation and reporting).
• Excellent organisation with multitasking across onboarding events.
• Clear written communication and attention to detail in documentation.
• Comfortable with incident and problem management processes.
• Experience with budgets, supplier contracts, memos or invoices is a plus.
• Familiarity with Workday or HR processes is a plus.
• Banking or financial services exposure is preferred but not essential.

Responsibilities

• Contract & budgets management.
• Prepare and submit eMemos and e-CRFs for requestors, ensuring renewals before expiry.
• Track OPEX/CAPEX budgets, purchase requisitions, orders, invoices and goods receipts.
• Collaborate with Procurement and Finance on maintenance and licence renewals.
• Incident & Problem Tracking and keeping records accurate.
• Follow up on missing impact descriptions and tickets in draft or review.
• Audit, Risk & Compliance: organise records and findings.
• Track audit actions and training compliance.
• People & Onboarding: run smooth onboarding and offboarding.
• Coordinate with HR and use Workday for new hire information.
• Documentation & Governance: write and refresh SOPs and knowledge docs.
• Keep files across uCloud, Confluence and SharePoint organised.
• Set up meetings, capture minutes and follow up on actions.
• Prepare reports and inputs for pillar-level reporting.
• Business Continuity & Readiness: coordinate BCP and DR activities.
• Support OS patching, maintenance windows and Change Requests.
• Handle routine tasks like health-checks, blackout submissions.

Skills

IT operations support

Microsoft Excel

PowerPoint

Organisational skills

Written communication

Incident & problem management

Budgets & invoices

Workday familiarity

HS HR processes

Tools

Workday

Job description

OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD is seeking an IT operations support professional to manage contracts, budgets, onboarding, and records across multiple platforms. You will prepare eMemos and e-CRFs, track OPEX/CAPEX, and coordinate with Procurement and Finance on renewals.

This role also covers incident/problem management, audit readiness, and governance activities. You will liaise with HR to obtain new hire data via Workday and help keep documentation up to date across uCloud, Confluence