IT Operations & Reliability Specialist

GMP Technologies; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

GMP Technologies is seeking an IT Operations professional to ensure the seamless daily operation and maintenance of IT systems across servers, networks, and applications in Singapore. The role includes mentoring juniors, developing IT policies, and maintaining robust documentation to support ongoing operations.

You will collaborate with internal stakeholders and external vendors on projects, manage SLAs, and help plan the IT budget while acting as the escalation point for complex issues.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Engineering, or a related field.
• 3 to 5 years of experience in IT infrastructure operations support, preferably within ICT.
• Strong troubleshooting skills for hardware and software, including routers, switches, firewalls, and servers.
• Experience with incident management and system administration tasks across OSes.
• Certifications like ITILv4, AWS, Azure, Cisco, Fortinet or SolarWinds are a plus.
• Excellent communication skills with a user-oriented mindset.
• Proven ability to multitask and work in a fast-paced environment.
• Experience coordinating with outsourcing vendors.
• Reliable, detail-oriented, and capable of high-quality work.
• Positive attitude and ability to work independently or in a team.

Responsibilities

• Ensure seamless daily operation and maintenance of IT systems to maintain high availability.
• Mentor and guide junior team members with training and support.
• Develop and implement IT operational policies, procedures, and standards.
• Maintain accurate documentation for IT systems, configurations, and processes.
• Collaborate with stakeholders and vendors to support IT projects, upgrades, migrations, deployments.
• Manage vendor relationships and negotiate SLAs for quality service.
• Oversee IT budget planning, procurement, and purchase management.
• Serve as escalation point for complex IT issues and provide troubleshooting.
• Monitor system performance and security, identify and mitigate risks.
• Conduct audits and assessments of IT infrastructure and implement enhancements.
• Analyze operations metrics and prepare performance reports for management.
• Share knowledge and promote professional development within the team.
• Demonstrate ownership, urgency, and initiative in IT operations.
• Report daily operational matters to the team leader and drive improvements.

Skills

Troubleshooting

Communication skills

Multitasking

Vendor management

Decision making

Team collaboration

Independent work

Documentation

Incident management

Risk identification

Education

Bachelor's degree in Information Systems, Computer Science, Engineering, or related field

Tools

ITILv4

AWS

Azure

Cisco

Fortinet

SolarWinds

Job description

GMP Technologies is seeking an IT Operations professional to ensure the seamless daily operation and maintenance of IT systems across servers, networks, and applications in Singapore. The role includes mentoring juniors, developing IT policies, and maintaining robust documentation to support ongoing operations.

You will collaborate with internal stakeholders and external vendors on projects, manage SLAs, and help plan the IT budget while acting as the escalation point for complex issues.