ICT Operations & Service Delivery Lead

ntt singapore pte. ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

NTT Singapore Pte. Ltd. is seeking an experienced ICT Operations Support Manager to oversee the operational management of ICT services.

The role will drive service continuity, vendor coordination, governance, and funding management across multiple stakeholders. Key responsibilities include managing ICT operations, subscriptions, billing, asset tracking, and vendor performance; coordinating with service providers, finance, procurement, and technical teams; and maintaining SOPs and dashboards.

Qualifications

• 8+ years of experience in ICT operations, service delivery, vendor management, or managed services environments.
• Experience working with WOG shared services, or large enterprise ICT environments.
• Strong understanding of IT service management, asset lifecycle management, billing, subscriptions, and operational governance.
• Excellent stakeholder management, coordination, documentation, and communication skills.

Responsibilities

• Manage ICT operations, service requests, subscriptions, billing, funding, asset tracking, and vendor performance.
• Coordinate with service providers, finance, procurement, and technical teams to ensure smooth service delivery.
• Support TSM (Technical Service Manager) operations, resource planning, risk mitigation, and transition activities.
• Maintain SOPs, governance documentation, operational dashboards, and action trackers.
• Identify and drive process improvements, security controls, and operational efficiencies.

Skills

Stakeholder management

Coordination

Documentation

Communication skills

Education

Bachelor's degree in IT, Computer Science, or related discipline

Job description

NTT Singapore Pte. Ltd. is seeking an experienced ICT Operations Support Manager to oversee the operational management of ICT services.

The role will drive service continuity, vendor coordination, governance, and funding management across multiple stakeholders. Key responsibilities include managing ICT operations, subscriptions, billing, asset tracking, and vendor performance; coordinating with service providers, finance, procurement, and technical teams; and maintaining SOPs and dashboards.