Production Support Analyst (L1 / Semi-Technical)

OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD; Singapore; Vor Ort; SGD 36.000 - 58.000; Vollzeit

Zusammenfassung

Optimum Solutions (Singapore) PTE LTD is an IT outsourcing firm delivering software engineering, application development, and digital transformation since 1997. The role supports a major banking client with operational and administrative tasks in an on-site L1 support position.

You will manage procurement, incident tracking, SOPs on SharePoint/Confluence, onboarding/offboarding, and data reporting using Excel and PowerPoint. Strong communication and multitasking are essential.

Qualifikationen

• 1 to 4 years in IT or financial services in an L1 support or ops role.
• Strong MS Office skills; experience with incident and ticket tracking.
• Basic familiarity with HR tools and vendor contract processes.

Aufgaben

• Manage eMemo flow and procurement activities (PRs, POs, invoices, goods receipts).
• Monitor and escalate IT incidents to ensure service continuity.
• Create/update SOPs on SharePoint/Confluence for compliance.
• Coordinate onboarding/offboarding: laptops, LAN IDs, passes, system access.
• Assist in BCP/DR planning and routine maintenance like OS patching.
• Use Excel to tabulate data and PowerPoint for updates to teams.
• Support HR admin tasks and vendor processes as needed.
• Handle multiple onboarding requests while maintaining quality.

Kenntnisse

Microsoft Office

Excel

PowerPoint

Incident management

Multitasking

Tools

SharePoint

Confluence

Workday

Jobbeschreibung

Company Overview

OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD is a Singapore-headquartered IT outsourcing firm specializing in software engineering, application development, IT infrastructure management, and digital transformation services since 1997.

Job Summary

You will provide operational, administrative, and light technical support for a major banking client, focusing on maintaining smooth daily team operations, documentation, and coordination in an on-site L1 support role.

Responsibilities

• Manage eMemos, track procurement activities including Purchase Requisitions, Purchase Orders, invoices, and Goods Receipt to support OPEX/CAPEX budget monitoring


• Monitor, update, and escalated IT incident and problem tickets to ensure timely resolution and service continuity


• Maintain audit records and create or update Standard Operating Procedures (SOPs) on SharePoint and Confluence to support compliance and knowledge sharing


• Coordinate onboarding and offboarding processes by managing laptop allocation, LAN IDs, staff passes, and system access to ensure smooth staff transitions


• Assist in coordinating Business Continuity Planning (BCP), Disaster Recovery (DR), and scheduled maintenance windows such as OS patching, Control-M jobs, and system health checks to maintain operational stability


• Use Microsoft Excel to tabulate and report data and PowerPoint to prepare presentations for team and management updates


• Apply basic knowledge of HR administrative tools (e.g., Workday) and vendor contract processes to support administrative tasks


• Prioritize and multitask effectively to manage multiple high-volume requests, such as onboarding several staff members in a single day, without compromising quality

Requirements & Skills

• Experience: 1 to 4 years of relevant IT or financial industry experience in an L1 support or operational role.


• Technical & Software Skills: Proficient in Microsoft Office (Excel for data tabulation/reporting, PowerPoint for presentations).Familiarity with IT incident and problem management tracking.Basic knowledge of HR administrative tools (e.g., Workday) and vendor contract processes.


• Soft Skills: Strong ability to multitask and prioritize high-volume tasks (such as managing multiple onboarding requests in a single day) without compromising quality.