Desktop Support Engineer

QUESS SELECTION & SERVICES PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

QUESS SELECTION & SERVICES PTE. LTD. in Singapore is seeking a Desktop Support Engineer to be the first point of contact for end users, delivering timely IT support and ensuring compliance with standards.

You will handle everyday desktop support tasks, incident logging, and remote assistance. The role requires an ITE/ Diploma in IT, at least 1 year of relevant experience, and proficiency with Windows 10 and Office 365, plus strong communication and prioritization skills.

Qualifications

• Minimum ITE / Diploma qualification in IT or a related discipline.
• At least 1 year of experience in Desktop Support / IT Support.
• Hands-on experience with Windows 10 and Office 365.
• Good knowledge of workstation hardware and peripherals.
• Strong troubleshooting and problem-solving skills.
• Good spoken and written English communication skills.
• Ability to prioritize tasks effectively and work with urgency.
• Experience in Helpdesk/Service Desk or Call Centre support is an advantage.
• Experience providing remote support via telephone or remote tools is an advantage.

Responsibilities

• Provide day-to-day desktop support to end users.
• Receive, prioritize, document, and resolve IT incidents and service requests.
• Troubleshoot hardware, software, Windows, Office 365, and workstation issues.
• Perform PC imaging and re-imaging.
• Maintain IT asset inventories.
• Escalate to third-party vendors or resolver groups when required.
• Keep incident and service records accurate and up-to-date.
• Create and update work instructions, standards, and procedures where required.
• Ensure software, licenses, and IT operations comply with standards.
• Provide remote support via telephone and remote-support tools.
• Work within SLA requirements while maintaining high customer satisfaction.

Skills

Desktop support

IT support

Troubleshooting

Communication skills

Prioritization

Customer service

Time management

Education

ITE / Diploma in IT

Tools

Windows 10

Office 365

Hardware peripherals

Remote support tools

Job description

We are looking for a Desktop Support Engineer to join our team in Singapore. This role will be the first point of contact for end users, providing timely and effective IT support while ensuring that systems, software, licenses, and operational processes comply with established standards.

Responsibilities

• Provide day-to-day desktop support to end users.
• Receive, prioritize, document, and resolve IT incidents and service requests.
• Troubleshoot hardware, software, Windows, Microsoft Office 365, and workstation-related issues.
• Perform PC imaging and re-imaging.
• Conduct and maintain IT asset inventories.
• Escalate technical issues to third-party vendors or appropriate resolver groups when required.
• Maintain accurate and up-to-date incident and service records.
• Create and update work instructions, standards, and procedures where required.
• Ensure software, licenses, and IT operations comply with organizational standards.
• Provide remote support through telephone and remote-support tools where required.
• Work within SLA requirements while maintaining a high level of customer satisfaction.

Requirements

• Minimum ITE / Diploma qualification in IT or a related discipline.
• At least 1 year of experience in Desktop Support / IT Support.
• Minimum 1 year of hands‑on experience with:
• Microsoft Windows 10
• Microsoft Office 365
• Good knowledge of workstation hardware, peripherals, and related components.
• Strong troubleshooting and problem-solving skills.
• Good spoken and written English communication skills.
• Strong coordination and interpersonal skills.
• Ability to prioritize tasks effectively and work with a sense of urgency.
• Previous IT Helpdesk / Service Desk / Call Centre Support experience is an advantage.
• Experience providing remote technical support via telephone or remote-support tools is an advantage.

Certifications

Candidates with any of the following certifications will have an added advantage:

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft Certified: Windows Client
• Microsoft Certified: Managing Modern Desktops