L1 IT Support Engineer

Cloud Catalyst Asia; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Cloud Catalyst Asia is seeking an enthusiastic IT Support Engineer to kickstart a career in technical support and IT infrastructure. You will provide day-to-day IT support and troubleshoot issues, coordinating with a remote L2/L3 team to ensure smooth IT operations.

This role targets fresh graduates in Singapore, requiring basic Windows, Microsoft 365, Entra ID and Intune knowledge, plus a customer-focused mindset. On-site work with opportunities for hands-on learning and growth.

Qualifications

• Fresh graduates encouraged to apply with relevant IT qualification.
• Basic understanding of Windows OS, Microsoft 365, and IT hardware.
• Fundamental networking knowledge (LAN, VPN, Wi‑Fi) is desirable.

Responsibilities

• Provide onsite IT technical support and troubleshooting to end users.
• Support Windows desktops, laptops, printers, and peripherals.
• Troubleshoot Microsoft 365 apps like Outlook, Teams, and OneDrive.
• Assist with basic network connectivity issues (LAN, Wi‑Fi, VPN, internet).
• Assist with user accounts using Entra ID and Intune.
• Manage support tickets and coordinate escalations with the remote team.
• Assist with daily IT checks, device setup, and asset management.
• Collaborate with senior engineers to resolve issues and improve support.
• Participate in training to enhance technical knowledge.

Skills

Strong communication & customer

Willingness to learn

Problem-solving

Team collaboration

Education

Higher Nitec / Diploma in IT or related field

Tools

Windows OS

Microsoft 365

Microsoft Entra ID

Intune

LAN/Wi-Fi basics

Job description

We are seeking an enthusiastic and dedicated IT Support Engineer to join our team. This role is ideal for fresh graduates and individuals passionate about IT who are looking to kickstart their careers in technical support and IT infrastructure.

As an IT Support Engineer, you will be providing day-to-day IT support and troubleshooting assistance. You will work closely with our experienced remote L2/L3 technical team to resolve IT issues, support users, and maintain smooth IT operations.

Responsibilites

• Provide onsite IT technical support and troubleshooting assistance to end users.
• Support Windows desktops, laptops, printers, and other IT peripherals.
• Troubleshoot Microsoft 365 applications, including Outlook, Teams, and OneDrive.
• Assist with basic network connectivity issues, including LAN, Wi-Fi, VPN, and internet access.
• Perform basic user account administration and support for Microsoft Entra ID and Intune.
• Manage IT support tickets, track incidents, and coordinate escalations with the remote technical team.
• Assist with daily IT system checks, device setup, and IT asset management.
• Collaborate with senior engineers to resolve technical issues and improve IT support services.
• Participate in training and development activities to enhance technical knowledge and skills.

Requirements:

• Only Singaporeans or Permanent Residents
• Higher Nitec, Diploma, or equivalent qualification in Information Technology, IT Systems & Networks, or a related field. Fresh graduates are encouraged to apply.
• Basic understanding of Windows operating systems, Microsoft 365, and computer hardware.
• Fundamental knowledge of networking concepts, including TCP/IP, DNS, DHCP, LAN, and Wi-Fi.
• Familiarity with Microsoft Entra ID and Intune is an advantage.
• Strong problem-solving skills and willingness to learn new technologies.
• Good communication and interpersonal skills, with a customer-service mindset.
• Ability to work independently onsite while collaborating with a remote support team.