IT Helpdesk Specialist (Network / Firewall) - spvw

SCIENTEC CONSULTING PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A consulting company in Singapore is looking for an experienced IT Helpdesk Support Engineer to maintain critical application systems and provide multi-channel support. The ideal candidate has at least 2 years of experience in IT support and is detail-oriented. Responsibilities include troubleshooting and escalating issues for government projects. The role offers a competitive salary with benefits, and focuses on proactive issue resolution.

Benefits

Competitive salary and benefits package

Opportunity for skill development

Qualifications

• Minimum of 2 years of experience in a Technical Helpdesk or IT Support role.
• Familiarity with firewall configurations, IP address whitelisting, and basic networking concepts.
• Proactive in identifying and escalating recurring issues.

Responsibilities

• Provide multi-channel support for customer inquiries.
• Perform basic troubleshooting according to SOPs.
• Escalate complex issues to appropriate teams.
• Maintain accurate records in the CRM system.

Skills

Technical Helpdesk Support

Troubleshooting

Communication Skills

Detail-oriented

Education

ITE, NITEC, or Diploma in Computer Science

Job description

We are looking for an experienced IT Helpdesk Support Engineer to support and maintain critical application systems, ensuring smooth operations and high system availability. Join our dynamic team and contribute to significant government projects!

• Opportunity to develop skills in software development, troubleshooting, and application support.
• Be part of a team ensuring mission-critical applications run smoothly.
• Competitive salary and benefits package. (Basic + Bonus)

Responsibilities

• Provide multi-channel support by handling customer inquiries via hotline, email, online forms, chatbot, portal, and case management system.
• Perform basic troubleshooting in accordance with standard operating procedures (SOPs) and user guides.
• Escalate complex or unresolved issues to the appropriate teams, ensuring timely resolution within the defined Service Level Agreement (SLA).
• Maintain accurate and timely records of all customer interactions and follow-ups in the CRM system.
• Monitor and highlight recurring issues or trends to the team leader for proactive resolution.

Job Requirements

• ITE, NITEC, or Diploma in Computer Science or a related field.
• Minimum 2 years of experience in a Technical Helpdesk or IT Support role.
• Prior experience supporting government-related projects.
• Strong verbal and written communication skills.
• Familiarity with firewall configurations, IP address whitelisting, and basic networking concepts (e.g. CCNA-level knowledge) would be an added advantage.
• Detail-oriented with a high level of accuracy in logging and managing customer interactions.
• Proactive in identifying and escalating recurring issues or potential problem trends.

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Wong Vi Yin (Vanessa) – R24123532
ScienTec Consulting Pte Ltd – 11C5781