IT Helpdesk Operation Support (1 Year Contract)

HMI Medical; Singapore; On-site; SGD 24,000 - 42,000; Full time

Job summary

HMI Medical is seeking a Helpdesk Support professional in Singapore to provide first-level IT assistance for hardware, software, and printers. You will troubleshoot business applications and network issues, manage user accounts, and guide users on IT best practices to boost productivity.

Applicants should have a diploma in IT/Computing, solid problem‑solving and communication skills, and a willingness to learn new technologies. Experience in healthcare or regulated environments is an advantage.

Qualifications

• Diploma or equivalent in IT/Computing.
• Basic knowledge of troubleshooting applications and quick learning of business processes.
• Good problem-solving, communication and interpersonal skills.
• Experience in healthcare or regulated environments handling personal data is an advantage.

Responsibilities

• Provide first-level technical support to users for hardware, software, and printers.
• Diagnose and resolve issues related to business applications, networks, and devices.
• Assist with user account creation, password resets, and access permissions.
• Guide users on IT systems and best practices to improve productivity.
• Follow IT security policies and data protection procedures.

Skills

Basic IT support

Troubleshooting

Customer service

Communication skills

Multi-tasking

Education

Diploma in IT/Computer Engineering

Tools

Helpdesk software

Windows OS

Networking basics

Job description

The Helpdesk Support role is responsible for providing technical assistance and support to users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems (PACS). The role involves responding to IT support requests, resolving technical problems, and maintaining a high level of user satisfaction.

Critical Work Functions and Key Tasks: -

IT Technical Support

• Provide first-level technical support to users for hardware, software, operating systems, printers, and other IT-related issues.

Troubleshooting

• Diagnose and resolve technical issue to the business applications, network, and hardware matter.

User Account Management

• Assist with user account creation, password resets, account lockouts, and access permissions.
• Escalate complex technical issues to the appropriate IT teams or vendors when necessary.

User Assistance

• Guide users on IT systems, applications, and best practices to improve productivity.

Security Compliance

• Follow IT security policies, data protection procedures, and company IT standards.

Requirements

• Basic knowledge of the troubleshooting application and capable to quickly learn business application process.
• Familiarity with computer hardware, software installation, and basic network troubleshooting.
• Good problem-solving, communication, and interpersonal skills.
• Ability to manage multiple support requests and prioritize tasks effectively.
• Strong customer service skills and a willingness to learn new technologies.
• Previous experience in IT support or a helpdesk environment is an advantage.
• Knowledge of data privacy and security best practices is an advantage.

Preferred Qualifications

• Diploma in IT/Computer Engineering/Computer Studies or equivalents
• Technical troubleshooting skill
• Experience in healthcare or another regulated environment handling personal data.
• Experience L1 support and able to escape when required.