IT Helpdesk

5G-Starlink Pte.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

5G-Starlink Pte. in Singapore seeks an IT Help Desk specialist to provide PC, printer, and network support. You will diagnose issues, escalate urgent cases, and resolve most tickets on first contact, aiming to meet SLAs and support project work as needed.

The ideal candidate has a diploma in IT or computer science and 1–2 years of help desk experience, with strong problem solving and customer-friendly communications in a team environment.

Qualifications

• Diploma in Computer Sciences, IT, or a related field preferred.
• Preferably 1–2 years of IT Help Desk experience.
• Strong problem solving, communication, and interpersonal skills with patience.
• Ability to work in a team and provide customer-friendly support.

Responsibilities

• Handle PC support and troubleshooting for software and hardware.
• Diagnose and resolve simple technical issues on printers, networks and servers.
• Identify and escalate situations requiring urgent attention.
• Resolve issues through the ticketing system on the first touch whenever possible.
• Ensure faults are progressed and cleared within agreed SLAs.
• Participate in projects when required.

Skills

PC support

Troubleshooting

Printer support

Network troubleshooting

Customer service

Teamwork

Education

Diploma in IT

Tools

TeamViewer

Job description

• Handle PC support and troubleshooting for both software and hardware
• Diagnose and resolve simple technical issues on printers, networks and server
• Identify and escalat*e* situations requiring urgent attention
• Resolve issues through the ticketing system on the first touch whenever possible
• Ensure faults are progressed and cleared within agreed Service Level Agreements (SLAs)
• Participate in projects when required

Requirements

• Diploma in Computer Sciences, Information Technology, or a related field preferred
• Preferably 1-2 years of experience in an IT Help Desk environment
• Excellentproblem solving, communication, and interpersonal skills along withpatience, a customer-friendly attitude, and the ability to work in ateam environment is preferred
• Knowledge of computer hardware, software, printer, and basic LAN/WAN troubleshooting, maintenance, and service
• Able to handle support via various mode such as phone, email, TeamViewer and etc