IT helpdesk

QUESS SINGAPORE; Singapore; On-site; SGD 33,000 - 61,000; Full time

Job summary

QUESS SINGAPORE is seeking a detail-oriented IT Support Associate to provide first-level technical support for hardware, software, network, and applications. You will handle user inquiries via phone, email or tickets, diagnose incidents, and escalate when needed to ensure timely resolution.

Responsibilities include installing and maintaining IT equipment, managing user accounts and access, documenting incidents, and contributing to knowledge bases and continuous service improvements while

Qualifications

• Diploma/Degree in a related field.
• Strong written and verbal communication skills.
• Independent, driven, resourceful, and meticulous.
• High sense of responsibility and integrity.
• Strong interpersonal and analytical skills.

Responsibilities

• Provide first-level technical support for hardware, software, network and applications via phone, email, or tickets.
• Diagnose, troubleshoot and resolve IT incidents and service requests; escalate when needed.
• Install, configure and maintain IT equipment such as desktops, laptops, printers and mobile devices.
• Manage user accounts, access rights and passwords in line with IT security policies.
• Document incidents and solutions; contribute to knowledge base and service improvements.

Skills

Communication

Independence

Attention to detail

Integrity

Interpersonal skills

Analytical skills

Education

Diploma/Degree in related field

Job description

Scope Overview:

• Provide first-level technical support to users for hardware, software, network, and application issues via phone, email, or ticketing systems.
• Diagnose, troubleshoot, and resolve IT incidents and service requests in a timely manner, escalating issues when required.
• Install, configure, and maintain IT equipment such as desktops, laptops, printers, mobile devices, and standard applications.
• Manage user accounts, access rights, and password resets across systems in accordance with security and IT policies.
• Document incidents, solutions, and procedures, and contribute to knowledge base and continuous service improvement initiatives.

Requirements:

• Diploma/Degree in a related field
• Strong written and verbal communication skills
• Independent, driven, resourceful, and meticulous
• High sense of responsibility and integrity
• Strong interpersonal and analytical skills

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

By applying for this role, you consent toQuesscorp Singapore’s PDPA ande2i’s PDPA