IT helpdesk

QUESSCORP SINGAPORE PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

QUESSCORP SINGAPORE PTE. LTD. is seeking an IT helpdesk professional to provide first-level support for hardware, software, network, and applications via phone, email or ticketing systems.

You will diagnose, troubleshoot, and resolve incidents, manage user accounts, document solutions, and contribute to a knowledge base while maintaining a high level of customer service and accuracy.

Qualifications

• Diploma or degree in a related field.
• Strong written and verbal communication skills.
• Independent, driven, resourceful and meticulous.
• High sense of responsibility and integrity.
• Strong interpersonal and analytical skills.

Responsibilities

• Provide first-level technical support to users for hardware, software, network, and applications via phone, email or ticketing systems.
• Diagnose, troubleshoot, and resolve IT incidents and service requests in a timely manner; escalate when required.
• Install, configure, and maintain IT equipment (desktops, laptops, printers, mobile devices, standard apps).
• Manage user accounts, access rights, and password resets across systems per security policies.
• Document incidents, solutions and procedures; contribute to knowledge base and continuous service improvements.

Skills

Communication skills

Written English

Interpersonal skills

Analytical skills

Integrity

Education

Diploma/Degree in related field

Job description

Scope Overview:

• Provide first-level technical support to users for hardware, software, network, and application issues via phone, email, or ticketing systems.


• Diagnose, troubleshoot, and resolve IT incidents and service requests in a timely manner, escalating issues when required.


• Install, configure, and maintain IT equipment such as desktops, laptops, printers, mobile devices, and standard applications.


• Manage user accounts, access rights, and password resets across systems in accordance with security and IT policies.


• Document incidents, solutions, and procedures, and contribute to knowledge base and continuous service improvement initiatives.

Requirements:

• Diploma/Degree in a related field


• Strong written and verbal communication skills


• Independent, driven, resourceful, and meticulous


• High sense of responsibility and integrity


• Strong interpersonal and analytical skills