IT Helpdesk Specialist — Fast, User‑Friendly Support

QUESS SINGAPORE

Singapore

On-site

SGD 33,000 - 61,000

Full time

6 days ago

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Job summary

QUESS SINGAPORE is seeking a detail-oriented IT Support Associate to provide first-level technical support for hardware, software, network, and applications. You will handle user inquiries via phone, email or tickets, diagnose incidents, and escalate when needed to ensure timely resolution.

Responsibilities include installing and maintaining IT equipment, managing user accounts and access, documenting incidents, and contributing to knowledge bases and continuous service improvements while

Qualifications

Diploma/Degree in a related field.
Strong written and verbal communication skills.
Independent, driven, resourceful, and meticulous.
High sense of responsibility and integrity.
Strong interpersonal and analytical skills.

Responsibilities

Provide first-level technical support for hardware, software, network and applications via phone, email, or tickets.
Diagnose, troubleshoot and resolve IT incidents and service requests; escalate when needed.
Install, configure and maintain IT equipment such as desktops, laptops, printers and mobile devices.
Manage user accounts, access rights and passwords in line with IT security policies.
Document incidents and solutions; contribute to knowledge base and service improvements.