Support Engineer

V-ELEGANT PTE. LTD.; Singapore; On-site; SGD 47,000 - 73,000; Full time

Job summary

V-ELEGANT PTE. LTD. is seeking a Support Engineer to provide first-level IT support for desktops, laptops, printers, and peripherals at Jurong Island.

The role requires 2 years of experience and a Diploma/ Degree in IT or CS. You will troubleshoot issues across Windows, 365, AD, SharePoint, and asset management while supporting onboarding/offboarding and security initiatives. The position emphasizes independent work, strong communication, and the ability to handle multiple requests in a

Qualifications

• Diploma or Degree in Information Technology or Computer Science.
• 2+ years of experience in IT Helpdesk, End User Computing, or Desktop Support.
• Proficient knowledge of Microsoft Windows, Microsoft 365, Active Directory, and SharePoint.
• Experience supporting desktops, laptops, printers, and mobile devices.
• Basic networking, servers, and cybersecurity concepts.
• Experience with IT asset management and documentation.
• Strong troubleshooting, analytical, and communication skills.
• Ability to work independently and manage multiple support requests.

Responsibilities

• Deliver first-level IT support for desktops, laptops, printers, IP phones, AV equipment, and peripherals.
• Troubleshoot hardware, software, operating system, and Microsoft 365 issues.
• Administer Microsoft 365 services including Teams, Outlook, SharePoint, OneDrive, and Exchange Online.
• Perform IT asset tagging, inventory management, and asset lifecycle tracking.
• Support joiner, mover, and leaver processes for IT transitions.
• Assist with Windows updates, software deployment, endpoint hardening, and image management.
• Conduct first-level troubleshooting of servers, networks, firewalls, and wireless devices under Level 2 guidance.
• Coordinate with third-party vendors for warranty, repairs, and support.
• Maintain IT documentation, SOPs, user guides, and operational records.
• Support cybersecurity initiatives such as MFA, antivirus, phishing awareness, endpoint protection, and monitoring.
• Prepare monthly operational and incident reports.
• Escalate unresolved incidents to Level 2 and monitor until resolution.
• Comply with IT security policies and confidentiality requirements.

Skills

Troubleshooting

Documentation

Communication

Independent work

Multitasking

Education

Diploma/ Degree in IT

Tools

Microsoft Windows

Microsoft 365

Active Directory

SharePoint

Job description

Designation : Support Engineer

Location : Jurong Island

Experience : 2 Years

Responsibilities :

• Deliver first-level IT support for desktops, laptops, printers, IP phones, AV equipment, and peripherals to resolve user issues promptly
• Troubleshoot hardware, software, operating system, and Microsoft 365 issues to maintain system functionality
• Administer Microsoft 365 services including Teams, Outlook, SharePoint, OneDrive, and Exchange Online to support collaboration and communication.
• Perform IT asset tagging, inventory management, and asset lifecycle tracking to ensure accurate asset records
• Support joiner, mover, and leaver processes to facilitate smooth IT transitions for employees
• Assist with Windows updates, software deployment, endpoint hardening, and image management to maintain system security and performance
• Conduct first-level troubleshooting of servers, networks, firewalls, and wireless devices under Level 2 engineer guidance to support infrastructure stability
• Coordinate with third-party vendors for warranty, repairs, and technical support to resolve hardware and software issues efficiently
• Maintain IT documentation, SOPs, user guides, and operational records to support knowledge sharing and compliance
• Support cybersecurity initiatives such as MFA, antivirus, phishing awareness, endpoint protection, and security monitoring to safeguard IT assets
• Prepare monthly operational and incident reports to track IT support activities and issues
• Escalate unresolved incidents to Level 2 support and monitor progress until resolution to ensure timely problem-solving
• Comply with company IT security policies, confidentiality requirements, and cybersecurity standards to protect organisational data

Required competencies and certifications:

• Diploma or Degree in Information Technology or Computer Science
• Minimum 2 years of experience in IT Helpdesk, End User Computing, or Desktop Support
• Profi cient knowledge of Microsoft Windows, Microsoft 365, Active Directory, and SharePoint
• Experience supporting desktops, laptops, printers, and mobile devices
• Basic understanding of networking, servers, and cybersecurity concepts
• Experience with IT asset management and documentation
• Strong troubleshooting, analytical, and communication skills
• Ability to work independently and manage multiple support requests