IT ENGINEER

AXIOM RISE CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

AXIOM RISE CONSULTANCY PTE. LTD. is seeking a IT Administrator to join our Singapore team. You will handle first-line support, triage tickets, and ensure timely resolution for Singapore-based clients.

Key tasks include user and identity administration in Microsoft 365, endpoint support across Windows and macOS, and maintaining runbooks and knowledge bases. The role requires 2+ years in technology administration and a can-do, independent attitude.

Qualifications

• 1-3 years in IT support, service desk or helpdesk.
• Clear written English for Singapore-based clients.
• Genuinely methodical; you finish what you start and document actions taken.
• First-line response to client tickets with triage and escalation when needed.
• Monitoring and alert triage across endpoint, network and security alerts.

Responsibilities

• Handle user and identity administration in Microsoft 365 (accounts, licensing, mailboxes, MFA).
• Provide endpoint support for Windows and macOS devices.
• Assist client onboarding tasks and track assets/licenses.
• Document runbooks and knowledge base articles for ticket closure.
• Support lift-and-shift, tech refresh, and turnkey project tasks.

Skills

IT support

Written English

Ticket triage

Customer service

Documentation

Education

Bachelor's degree in computer/Electronic Engineering or related field

Tools

Windows

Microsoft 365

Intune

MFA

Job description

Requirements

• 1-3 years in IT support, service desk, or helpdesk
• Working knowledge of Windows, Microsoft 365, and basic networking
• Clear written English - you will be writing directly to Singapore-based clients
• Genuinely methodical: you finish what you start and you write down what you did
• First-line response to client tickets: triage, resolution where possible, clean escalation where not
• Monitoring and alert triage across client environments - endpoint, network, and security alerts

User and identity administration: Microsoft 365 accounts, licensing, mailboxes, MFA, device enrolment

Endpoint support: Windows, macOS, Intune-managed devices

Client onboarding tasks and asset/license tracking

Documentation - keeping client runbooks and knowledge base articles current as part of closing every ticket

Project - Assist on lift and shift, tech refresh and turnkey project implementation

Requirements:

Minimum educational qualification IN bachelor's degree in computer/Electronic Engineering or a related field.

At least 2 years of relevant experience in technology administration.

Basic network knowledge is advantageous.

Proficiency in MS Office and familiarity with related technologies.

Independent, resourceful, result-oriented individuals with a "can-do" attitude