IT Desktop Support Specialist (Windows & Office 365)

Singtel Group; Singapore; On-site; SGD 35,000 - 55,000; Full time

Job summary

A leading IT support firm in Singapore is seeking an IT Desktop Support professional to deliver prompt assistance to customers as the first point of contact. The ideal candidate should have at least one year of experience with Microsoft Windows 10 and Office 365, along with relevant certifications. Key responsibilities include resolving technical issues, performing imaging, and ensuring compliance with standards. A collaborative environment and opportunities for growth are provided.

Qualifications

• Minimum 1 year experience in desktop support.
• Certifications in CompTIA A+, Security+, Network+, or Microsoft certified.
• Previous IT helpdesk/call centre experience preferred.

Responsibilities

• Provide desktop support as the first contact point for customers.
• Receive, prioritize, document and actively resolve end user help requests.
• Perform imaging/re-imaging and asset inventories.

Skills

Microsoft Windows 10

Microsoft Office 365

Customer support

Good communication skills

Prioritization

Education

CompTIA A+

CompTIA Security+

CompTIA Network+

Microsoft Certified: Windows Client

Microsoft Certified: Managing Modern Desktops

Job description

A leading IT support firm in Singapore is seeking an IT Desktop Support professional to deliver prompt assistance to customers as the first point of contact. The ideal candidate should have at least one year of experience with Microsoft Windows 10 and Office 365, along with relevant certifications. Key responsibilities include resolving technical issues, performing imaging, and ensuring compliance with standards. A collaborative environment and opportunities for growth are provided.