IT SUPPORT

QUESS SINGAPORE; Singapore; Hybrid; SGD 42,000 - 64,000; Full time

Job summary

QUESSCORP SINGAPORE PTE. LTD is seeking a Desktop Engineer to provide hands-on technical support for desktops, laptops, printers, and other IT hardware and software. The ideal candidate will assist end users in a professional environment with timely, quality service.

Responsibilities include hardware setup, troubleshooting OS and office apps, account and access management, asset inventory, vendor coordination, and SLA-driven ticket resolution.

Qualifications

• 1–3 years of desktop support experience.
• Strong knowledge of Windows 10/11 and Microsoft Office.
• Basic networking (LAN, Wi-Fi, IP addressing).
• Experience in end-user support with remote tools.
• Good communication and problem-solving skills.
• Ability to work independently and manage time.

Responsibilities

• Provide technical support to end users for hardware, software, and networking issues (onsite or remotely).
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Troubleshoot system issues, including operating systems (Windows/macOS) and standard office applications.
• Set up and support user accounts, email, and access permissions.
• Maintain asset inventory and documentation of IT support activities.
• Coordinate with vendors for hardware replacements and warranty claims.
• Ensure timely resolution of tickets and maintain service level agreements (SLAs).
• Educate and guide users on best practices and preventive maintenance.

Skills

Windows OS

Microsoft Office

Networking basics

End-user support

Communication skills

Time management

Remote assistance

Tools

ServiceNow

Jira

Zendesk

Active Directory

Outlook

Remote desktop

Job description

*Job Summary:

We are looking for a Desktop Engineer to provide technical support and maintenance for desktops, laptops, printers, and other IT hardware and software. The ideal candidate will have hands-on experience supporting end users in a professional environment.

Key Responsibilities:

• Provide technical support to end users for hardware, software, and networking issues (onsite or remotely).
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Troubleshoot system issues, including operating systems (Windows/macOS) and standard office applications.
• Set up and support user accounts, email, and access permissions.
• Maintain asset inventory and documentation of IT support activities.
• Coordinate with vendors for hardware replacements and warranty claims.
• Ensure timely resolution of tickets and maintain service level agreements (SLAs).
• Educate and guide users on best practices and preventive maintenance.

Required Skills & Qualifications:

• 1–3 years of experience in desktop support or a similar IT support role.
• Strong knowledge of Windows OS (Windows 10/11) and Microsoft Office suite.
• Basic understanding of networking (LAN, Wi‑Fi, IP addressing).
• Experience in end‑user support, including remote assistance tools.
• Good communication and problem‑solving skills.
• Ability to work independently and manage time effectively.

Preferred Qualifications:

• Certification in CompTIA A+, Microsoft MCP, or similar is a plus.
• Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Knowledge of Active Directory, Outlook, and remote desktop tools.

QUESSCORP SINGAPORE PTE. LTD

Registration No. 199801439D