Desktop Engineer - #1681

JOBSTER PRIVATE LTD.; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

JOBSTER PRIVATE LTD. in Singapore seeks an experienced Desktop Support Specialist to develop SOPs, training materials, and documentation. You will coordinate trainings for desktop support requests and incidents, acting as the primary contact for escalations and complex resolutions.

Collaborating with IT teams and the Center of Excellence, you will help build tools to improve team KPIs and operations, while staying current with industry trends and best practices in desktop support.

Qualifications

• Min. ITE/Diploma graduate with 5 years experience in desktop support.
• Proficient with Windows 10 and Office 365.
• Experience in remote support and handling escalations.

Responsibilities

• Develop and maintain desktop SOPs, training material, and documentation.
• Plan, coordinate, and prioritize training activities for desktop support requests and incidents.
• Serve as the primary point of contact for escalated technical issues and complex problem resolution.
• Collaborate with IT teams to align desktop support with IT strategies.
• Monitor and report outcomes of trainings and improve materials accordingly.
• Support Center of Excellence in building tools to improve team KPIs.
• Stay updated with industry trends and best practices in desktop support.

Skills

Windows 10

Office 365

Remote support

Communication

Prioritization

Education

ITE/Diploma

Tools

Remote tools

Job description

Responsibilities

• Develop and maintain desktop SOPs, Training material and documentation.
• Plan, coordinate, and prioritize training activities to ensure timely and effective trainings to desktop support requests and incidents.
• Serve as the primary point of contact for escalated technical issues and complex problem resolution.
• Collaborate with other IT teams and stakeholders to ensure seamless integration and alignment of desktop support services with overall IT strategies and initiatives.
• Monitor and report on outcomes of the trainings provided to the team, and improve existing or create new materials to improve operations.
• Provide expertise to Center of Excellence team to build the required tools to improve team operation and project KPIs
• Stay up to date with industry trends, emerging technologies, and best practices in desktop support and service management.

Requirements

• Min. ITE/Diploma graduate with 5 years experience in desktop support
• Min 5 years experience in Microsoft Windows 10 and Microsoft Office 365
• Possess at least one (1) of the following certifications or their equivalent:
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft Certified: Azure Administrator Associate; and
• Microsoft Certified: Azure Security Engineer Associate.
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Good coordination skills
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and managers