IT Support Engineer

Diginet Solutions Pte. Ltd.; Singapore; On-site; SGD 28,000 - 47,000; Full time

Job summary

Diginet Solutions Pte. Ltd. in Singapore is seeking a Desktop Engineer to provide day-to-day local and remote desktop support, handling incidents in a ticketing system.

The role involves fault diagnosis, break-fix activities, and supporting Windows 8.1 through Windows 11, Office 365, and basic Mac OS support. Candidates with 1-2 years of Windows desktop experience are preferred.

Flexibility for after-hours support and teamwork across shifts is required.

Qualifications

• Bachelor's or Diploma in IT/CS as stated in the job description.
• Hands-on experience with Windows desktop environments and Office 365.
• Familiarity with Active Directory and group policy basics.

Responsibilities

• a) contact and problem resolution for customer issues.
• b) Work with Third Party Vendors to remediate complex AV issues as needed.
• c) Provide timely communication on issue status and resolution.
• d) Maintain ticket updates for all reported incidents.
• e) Install, upgrade, support and troubleshoot Windows 8.1, 10 & 11 and Office 365.
• f) Basic knowledge of Mac OS to support Apple users.
• g) Install, upgrade, troubleshoot printers, hardware.
• h) General preventative maintenance on computers, laptops, printers.
• i) Remedial repairs on desktops, laptops, printers, peripherals.
• j) Use diagnostic tools for network/workstation issues.
• k) Broad IT experience with networks, servers, AV, devices, telecoms.
• l) Project-based environment requiring flexibility and teamwork.

Skills

Windows Desktop support

Troubleshooting

Customer service

Documentation

Break Fix

Education

Bachelor's Degree in Computer Science or IT

Diploma in IT or Computer Science

Tools

Active Directory

GPOs

Microsoft Office 365

Windows OS (7-10)

IT ticketing system

Printer/Hardware support

Mac OS basics

Job description

Job Description for Desktop Engineer

The Band 1 – Desktop Technician will provide day to day local\\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 years’ experience in Windows Desktop support. Position Responsibilities and Functions

a) contact and problem resolution for customer issues.

b) Work with Third Party Vendors to remediate complex AV issues as needed.

c) Provide timely communication on issue status and resolution.

d) Maintain ticket updates for all reported incidents.

e) Install, upgrade, support and troubleshoot , Windows 8.1, Windows 10 & 11 and Microsoft Office & another authorized desktop applications.

f) Should have basic knowledge of Mac operating system, to support Apple pc users.

g) Install, upgrade, support and troubleshoot for printers, computer hardware.

h) Performs general preventative maintenance tasks on computers, laptops, printers.

i) Performs remedial repairs on Desktops Provide first/second level

j) , laptops, printers and any other authorized peripheral equipment.

k) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

l) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

m) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. .

Candidate Required Minimum Qualifications and Skills

i. Bachelor Degree or equivalent in Computer Science, IT or related field. Or Diploma in IT or Computer Science

ii. CompTIA A+, Microsoft Certified Professional (MCP) or better.

iii. Fresher or Minimum of 6 months’ years of IT experience.

iv. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.

v. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.

vi. Proven analytical, troubleshooting and problem- solving skills.

vii. Proven ability to multi-task, effectively determine priorities and meet SLA’s.

viii. Excellent communication relationship-building and internal customer service skills.

ix. Adaptable and flexible in a fast-changing industry and work environment.

x. Willing to work off-hours and weekends when required for projects or emergency support.

xi. Fresher will be provided with on-job training