IT Asset & CSI Management Analyst

Network For Electronic Transfers (S); Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

Network for Electronic Transfers (S) seeks an IT Service Management Continual Service Improvement Lead to drive process maturity and operational excellence. You will establish asset management, governance, and CSI initiatives across Technology, Finance, Procurement, and Risk functions.

The role requires leading improvement programs, partnering with Cybersecurity, Infrastructure, and Applications teams, and delivering measurable benefits aligned with regulatory requirements and customer

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• Minimum 6 years of experience in IT Service Management, Service Improvement, Operational Excellence, or Technology Governance.
• Demonstrated ability to lead enterprise-wide continual service improvement initiatives.
• Strong knowledge of ITIL 4/5 Continual Improvement practices.
• Experience embedding continual improvement across ITSM functions.
• Experience in regulated environments, preferably in the financial services.
• Knowledge of ServiceNow and its ITSM applications is an advantage.

Responsibilities

• Establish and lead the enterprise-wide IT Asset Management strategy.
• Drive ITIL-based Continual Service Improvement across ITSM.
• Partner with Cybersecurity, Infrastructure, and Applications teams.
• Coordinate governance, compliance, and lifecycle management of IT assets.
• Define CSI KPIs, reporting, and benefits tracking.
• Provide executive reporting on service improvement performance.
• Engage stakeholders across Technology, Finance, Procurement, and Risk.
• Identify opportunities for improvement and manage implementation plans.

Skills

Leadership

ITIL 4/5

Analytical skills

Programme management

Stakeholder management

Regulated environment

ServiceNow

Education

Bachelor's degree in IT/CS/Engineering

Tools

ServiceNow

Job description

Network for Electronic Transfers (S) seeks an IT Service Management Continual Service Improvement Lead to drive process maturity and operational excellence. You will establish asset management, governance, and CSI initiatives across Technology, Finance, Procurement, and Risk functions.

The role requires leading improvement programs, partnering with Cybersecurity, Infrastructure, and Applications teams, and delivering measurable benefits aligned with regulatory requirements and customer