Lead, Service Asset & Configuration Management

MAYBANK SINGAPORE LIMITED; Singapore; On-site; SGD 150,000 - 210,000; Full time

Job summary

MAYBANK SINGAPORE LIMITED seeks a senior leader to own the enterprise Service Asset and Configuration Management (SACM) function, defining strategy, standards, and operations for a trusted source of technology assets and configuration items in Singapore.

You will lead the SACM roadmap, establish an authoritative asset inventory across hardware, software, cloud, and third-party components, and drive data quality through discovery and reconciliation.

Qualifications

• Degree in Computer Science, Information Technology, Engineering, or related field
• 8+ years in SACM, CMDB, or asset management
• Strong ITIL SACM knowledge and governance
• Hands-on with ServiceNow ITAM, CMDB, and Discovery
• Familiarity with Device42 or ManageEngine
• Proficiency with Power Platform tools (Power Automate, Dataverse, Power BI)
• Understanding of technology risk, audit, and regulatory requirements in financial services
• Demonstrated stakeholder management and leadership

Responsibilities

• Lead the development and execution of SACM strategy and roadmap to enhance technology asset governance
• Establish and maintain an authoritative inventory of service assets across hardware, software, cloud, cryptographic, open-source, and third-party components
• Drive asset discovery, data reconciliation, and remediation processes to improve asset visibility and data quality
• Oversee asset lifecycle governance including onboarding, maintenance, and decommissioning to ensure compliance and operational efficiency
• Lead automation initiatives and manage the implementation and optimization of ServiceNow CMDB and ITAM capabilities
• Develop and monitor governance metrics, KRIs, and reporting frameworks to support audit and regulatory compliance
• Collaborate with Technology, Information Security, Enterprise Architecture, and business stakeholders to strengthen asset management practices bank-wide
• Sustain SACM capabilities as an ongoing service to support effective service management, risk mitigation, cost optimization, and informed decision-making

Skills

Stakeholder management

Leadership

Strategic planning

Communication

Education

Bachelor's degree in Computer Science/Information Technology/Engineering

Tools

ServiceNow ITAM

CMDB

Discovery

Device42

ManageEngine

Power BI

Power Automate

Dataverse

Job description

Join Maybank Singapore to lead the enterprise Service Asset and Configuration Management (SACM) function, owning strategy, standards, and operations for a trusted source of technology service assets and configuration items.

Responsibilities

• Lead the development and execution of the Bank's SACM strategy and roadmap to enhance technology asset governance
• Establish and maintain a comprehensive, authoritative inventory of service assets across hardware, software, cloud, cryptographic, open-source, and third-party components
• Drive asset discovery, data reconciliation, and remediation processes to improve asset visibility and ensure high data quality
• Oversee asset lifecycle governance including onboarding, maintenance, and decommissioning to ensure compliance and operational efficiency
• Lead automation initiatives and manage the implementation and optimization of ServiceNow CMDB and ITAM capabilities to streamline asset management
• Develop and monitor governance metrics, key risk indicators (KRIs), and reporting frameworks to support audit and regulatory compliance
• Collaborate with Technology, Information Security, Enterprise Architecture, and business stakeholders to strengthen asset management practices bank-wide
• Sustain SACM capabilities as an ongoing service to support effective service management, risk mitigation, cost optimization, and informed decision-making

Required competencies and certifications

• Degree in Computer Science, Information Technology, Engineering, or related discipline
• Minimum 8 years of experience in Service Asset Management, Configuration Management, CMDB, or related fields
• Strong knowledge of ITIL SACM, asset lifecycle management, data reconciliation, and governance frameworks
• Hands‑on experience with ServiceNow ITAM, CMDB, and Discovery; familiarity with Device42 or ManageEngine is advantageous
• Proficiency with Power Platform tools including Power Automate, Dataverse, and Power BI
• Good understanding of technology risk, audit, and regulatory requirements in a financial services environment
• Demonstrated stakeholder management, communication, and leadership skills to drive cross-functional initiatives

Only shortlisted candidate will be notified.