L1 Support Engineer/Application Support(5k)

Rapsys Technologies Pte Ltd.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Rapsys Technologies Pte Ltd. in Singapore is seeking a proactive L1 Support Engineer/Application Support to ensure smooth operation of our applications for clients.

You will monitor support mailboxes, handle tickets, and coordinate with technical teams to resolve issues promptly. The role requires good communication, familiarity with ITSM tools, and experience with platforms like Salesforce, Tableau, Slack, and Jira.

Qualifications

• IT Helpdesk / Application Support / L1 or L2 Operations experience.
• Experience with enterprise platforms and ITSM tooling.
• Strong communication and stakeholder management skills.

Responsibilities

• Monitor and manage support mailboxes and user requests.
• Log, track and manage support tickets to ensure SLA compliance.
• Triage incidents and escalate complex issues to the L2/AMS team.
• Coordinate with technical teams to ensure timely issue resolution.
• Communicate with end users on issue status and resolution timelines.
• Maintain support documentation, runbooks and knowledge base articles.
• Support recurring governance and compliance activities.

Skills

Helpdesk experience

Communication skills

Stakeholder management

ITSM tools experience

Salesforce

Tableau

Slack

Jira

Tools

ServiceNow

Jira

Job description

We're Hiring: L1 Support Engineer/Application Support!

We are looking for a skilled and motivated L1 Support Engineer/Application Support professional to join our team in Singapore. If you have a passion for solving technical issues, providing excellent customer service, and ensuring smooth application operations, we want to hear from you!

Location: Singapore, Singapore
Work Mode: Work from Office
Role: L1 Support Engineer/Application Support

Key Responsibilities:

• Monitor and manage support mailboxes and user requests.
• Log, track and manage support tickets to ensure SLA compliance.
• Triage incidents and escal… complex issues to the L2/AMS team.
• Coordinate with technical teams to ensure timely issue resolution.
• Communicate with end users on issue status and resolution timelines.
• Maintain support documentation, runbooks and knowledge base articles.
• Support recurring governance and compliance activities.

Preferred Skills & Experience:

• IT Helpdesk / Application Support / L1 or L2 Operations experience.
• Familiarity with one or more of the following platforms:
• Salesforce CRM / Marketing Cloud
• Workato
• UiPath
• Workday (Cumulus)
• Tableau
• Slack
• Experience with ITSM tools such as ServiceNow, Jira or equivalent.
• Good communication and stakeholder management skills