L1 Support Engineer/Application Support(5k)

Tap Growth ai; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

Tap Growth ai in Singapore is hiring a hands-on L1 Support Engineer/Application Support to help keep our applications running smoothly in a fast-paced environment.

You will monitor support channels, triage incidents, coordinate with engineers, and maintain runbooks and knowledge base articles while delivering excellent customer service.

Qualifications

• Experience working in IT helpdesk or application support roles.
• Familiarity with modern ITSM platforms and incident management.
• Strong communication and stakeholder management skills.

Responsibilities

• Monitor support mailboxes and user requests to ensure timely replies.
• Log, track and manage tickets to meet SLA targets.
• Triage incidents and escalate complex issues to L2/AMS teams.
• Coordinate with technical teams to resolve issues efficiently.
• Prepare Runbooks and knowledge base articles for support.
• Assist with governance and compliance activities.

Skills

IT Helpdesk / Application Support / L1

Communication & Stakeholder Management

Tools

Salesforce CRM

Salesforce Marketing Cloud

Workato

UiPath

Workday (Cumulus)

Tableau

Slack

ServiceNow

Jira

Job description

We're Hiring: L1 Support Engineer/Application Support!

We are looking for a skilled and motivated L1 Support Engineer/Application Support professional to join our team in Singapore. If you have a passion for solving technical issues, providing excellent customer service, and ensuring smooth application operations, we want to hear from you!

Location: Singapore, Singapore
Work Mode: Work from Office
Role: L1 Support Engineer/Application Support

Key Responsibilities:

• Monitor and manage support mailboxes and user requests.
• Log, track and manage support tickets to ensure SLA compliance.
• Triage incidents and escal… complex issues to the L2/AMS team.
• Coordinate with technical teams to ensure timely issue resolution.
• Communicate with end users on issue status and resolution timelines.
• Maintain support documentation, runbooks and knowledge base articles.
• Support recurring governance and compliance activities.

Preferred Skills & Experience:

• IT Helpdesk / Application Support / L1 or L2 Operations experience.
• Familiarity with one or more of the following platforms:
• Salesforce CRM / Marketing Cloud
• Workato
• UiPath
• Workday (Cumulus)
• Tableau
• Slack
• Experience with ITSM tools such as ServiceNow, Jira or equivalent.
• Good communication and stakeholder management skills